Service Transition Manager

Straive; Parañaque; On-site; PHP 1,200,000 - 1,700,000; Full time

Job summary

Straive is seeking a skilled Transition/Program Manager to lead complex IT/transition programs, coordinate cross-functional teams, and ensure on-time, on-budget delivery. You will manage risks, track milestones, and maintain strong client communications throughout the transition lifecycle.

Reporting to the AVP, Transitions under Head of Strategic Programs & Transition, you will influence outcomes across multiple functions and stakeholders while driving continuous improvement and successful

Qualifications

• 5+ years’ overall experience in IT/ITeS/BPM (non-voice) sector.
• 3+ years experience in driving transitions / projects.
• Experience in leading at least 3 large programs independently.
• Experience in handling client escalations and effectively address them to closure.
• Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office or Google.
• Ability to work under tight timelines and deliver results with minimal supervision.

Responsibilities

• Develop understanding of Transition Methodology, Services Offerings, Solutions, Assets and Toolkits.
• Drives delivery of the program/project with time, cost, quality and CSAT targets.
• Coordinate with stakeholders and drive transition review cadence.
• Manage overall transition program per defined methodology.
• Conduct detailed transition planning aligned to program objectives.
• Monitor progress against plan and track actions/deliverables.
• Identify, evaluate and manage risks through transition lifecycle.
• Report progress to senior executives & stakeholders.

Skills

Transition management

Program management

Stakeholder management

Risk management

Communication

Microsoft Office / Google Workspace

Agile project management

Leadership

Client escalation handling

Education

Bachelor's degree in IT or related field

Tools

MS Project

JIRA

MS Office/Google Workspace

Job description

At Straive, we leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better results through a combination of higher efficiency, elevated experiences, and enhanced revenues. Straive has its headquarters in Singapore and has a global talent pool across eight countries, including India, the Philippines, USA, Nicaragua, Vietnam, the United Kingdom, China, and Singapore. We support and service 300+ clients from 20 delivery centers in 15 cities while delivering services in 25+ global languages, including English, German, French, Mandarin, and Spanish. You can read further about our culture and values, services, awards, people programs, and much more in the career section of our Website: https://www.straive.com/ and LinkedIn.

About the Role

The individual manages transition for projects/programs and drives planning, cross-functional coordination, go-live and post transition support. Helps identify, manage, and mitigate risks/issues in order to facilitate on-time and on-budget delivery. The professional would need to be focused on successful delivery of the whole of the proposed change, through effective coordination between multiple teams/functions, effectively manage inter-dependencies and ensure clear accountability/ownership of respective activities. The position will report to the AVP, Transitions under Head of Strategic Programs & Transition.

Responsibilities

• Develop an understanding of the organization’s Transition Methodology, Services Offerings, Solutions, Assets and Toolkits
• Drives the delivery of the program/project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind
• Demonstrates strong communication skills, coordinate with stakeholders and drives transition review cadence
• Manages overall transition program in line with the defined transition methodology
• Conducts detailed transition planning in accordance with program objectives
• Monitors and governs overall progress against the defined plan
• Tracks all actions and deliverables associated with the program/project
• Tracks and resolves issues
• Manages expectations across key internal and external stakeholders of the project
• Manages and motivates the team for expected level of performance and deliverable quality
• Manages and resolve team / stakeholder conflicts
• Identifies, evaluates, and manages risks through the transition lifecycle
• Reports transition progress at defined intervals to senior executives & stakeholders
• Manages Transition checkpoints as per schedule including effective handover to operations team
• Documents and shares project learning’s for continuous improvements
• Participate in RFP responses, client discussions/presentations/workshops from representing and customizing the transition approach

Qualifications

• 5+ years’ overall experience in IT/ITeS/BPM (non-voice) sector
• 3+ years experience in driving transitions / projects
• Experience in leading at least 3 large programs independently
• Experience in handling client escalations and effectively address them to closure
• Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office or Google
• Ability to work under tight timelines and deliver results with minimal supervision
• Effective interpersonal, team building and communication skills

Preferred Skills

• Exposure to SDLC
• Experience in Agile project management
• PRINCE 2/PMP certification
• Experience in project management tools like MS Project, JIRA, etc.

Equal Opportunity Statement

Straive is an equal opportunity employer. We are committed to celebrating diversity, equity, & inclusion in the workplace. We do not tolerate discrimination & harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Straive makes hiring decisions based solely on qualifications, merit, & business needs at the time.