Transition Project Manager | WFO
Cloudstaff Philippines Inc.
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Benefits offered by this job
Job summary
Cloudstaff Philippines Inc. is seeking an experienced Transition Project Manager to lead large-scale client onboarding and operational ramping from kickoff through handoff.
You will coordinate cross-functional teams, govern transition programs, drive knowledge transfer, Go-Live readiness, and Hypercare while engaging executive stakeholders across multi-country settings. You will oversee risk management, budgeting, and performance metrics to ensure seamless transitions and client satisfaction
Qualifications
- 7–10+ years of dedicated Project Management experience specializing in large-scale transitions, client onboarding, or offshore/nearshore process ramping.
- Proven track record delivering multi-site, enterprise-level transitions with 100+ FTE ramps and complex integrations.
- PM Certification: PMP, PRINCE2 or Prosci Change Management preferred.
- Familiar with Transition Management frameworks, Waterfall, Agile, Lean/Six Sigma.
Responsibilities
- Lead end-to-end transition roadmaps for large-scale client onboardings, process migrations, or enterprise service transfers.
- Oversee multi-phase ramping including headcount & infrastructure readiness.
- Establish governance, escalation, and change control across transition lifecycle.
- Oversee Knowledge Transfer programs, SOPs, and readiness assessments.
- Drive Go-Live criteria reviews, handoffs, and Hypercare.
- Lead executive status reporting and risk/issue transparency.
- Partner with Change Management teams for workforce readiness.
- Monitor budgets, resources, and SLA/KPI alignment for receiving teams.
Skills
Tools
Job description
Job Description
We are seeking an experienced and strategic Transition Project Manager with 7–10 years of expertise leading complex, high-impact organizational transitions, client onboarding programs, and large-scale operational ramps.
In this role, you will be responsible for leading end-to-end transitions from initial kickoff and discovery through knowledge transfer, parallel runs, target-state deployment, and final handoff to operations. You will serve as the primary bridge between cross-functional teams, executive stakeholders, and external clients to ensure seamless operational continuity, risk mitigation, and SLA alignment.
Transition Leadership: Define, structure, and execute end-to-end transition roadmaps for large-scale client onboardings, process migrations, or enterprise service transfers.
Large-Scale Ramp Management: Oversee multi-phase workforce, technical, and process ramping, ensuring headcount readiness, infrastructure enablement, and operational capacity targets are met on schedule.
Governance & Methodology: Establish project governance frameworks, communication rhythms, escalation pathways, and change control mechanisms across all phases of the transition life cycle.
Knowledge Transfer (KT) Tracking: Oversee structured KT programs, Shadow/Reverse-Shadow phases, process documentation (SOPs), and operational readiness assessments.
Go-Live & Hypercare: Drive formal Go-Live criteria reviews, operational handoffs, and post-launch Hypercare management to ensure smooth stabilization prior to operational sign-off.
Executive Communication: Lead steering committee meetings, executive status reporting, and transparent risk/issue reporting for key internal and external stakeholders.
Change Enablement: Partner with Change Management teams to manage organizational impact, cultural alignment, workforce readiness, and stakeholder engagement.
Risk Mitigation: Proactively identify, track, and remediate transition risks, dependency bottlenecks, and operational vulnerabilities before they impact project timelines or service quality.
Budget & Metric Tracking: Monitor transition budgets, resource utilization, and key delivery milestones. Establish key operational metrics (SLAs/KPIs) for the receiving operational teams.
Experience: 7–10+ years of dedicated Project Management experience specializing in large-scale transitions, operational migrations, client onboarding, or offshore/nearshore process ramping (BPO, IT Services, Shared Services, or Management Consulting background preferred).
Proven Track Record: Successfully delivered multi-site, enterprise-level transitions involving 100+ FTE ramps, multi-functional process transfers, or complex technical integrations.
Project Management Certification: PMP, PRINCE2, or Change Management (Prosci) certification strongly preferred.
Methodologies: Deep familiarity with structured Transition Management frameworks, Waterfall, Agile, and Lean/Six Sigma principles.
Communication: Exceptional verbal and written communication skills with proven success interfacing with executive leaders and enterprise clients.
Problem-Solving & Leadership: Strong negotiation, conflict-resolution, and cross-functional leadership capabilities in high-stakes environments.
Project Management Tools: Advanced expertise in MS Project, Smartsheet, Jira, Asana, or equivalent PM enterprise platforms.
Reporting & Visualization: Proficiency in Power BI, Tableau, or MS Excel for executive dashboards, risk tracking, and ramp velocity metrics.
Experience in multi-country or global team transitions across varying time zones and regulatory compliance environments.
Hands-on experience with process re-engineering, continuous improvement, or automation integrations during transition phases.
- HMO Coverage
- Annual Performance Review with Salary Increase
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Endless opportunities for career advancement
- Flexible leave credits which may be used for vacation, emergency, and sick leaves
- In-house psychiatrist available to support employees' well-being
- International career growth and connections
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals, and Beer Fridays!
- Mental Wellness Employee Assistance program through Lifeworks
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Top notch workplace with first class VIP lounge and game rooms
- Unlimited cash incentives for hired referrals
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
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