Training Supervisor - must have telco experience

VXI Global Holdings B.V. (Philippines); Pampanga; On-site; PHP 600,000 - 900,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) seeks an experienced Training Supervisor to lead the Training department at the Clark site and oversee program delivery aligned with client needs. You will drive curriculum development, staff coaching, and performance assessments while coordinating with Operations and HR.

The role requires 2+ years in Training, 1+ year in supervision, and Telco experience. Night shifts are required, with strategic planning and continuous improvement as core duties.

Qualifications

• Bachelor's/College degree in HRM, Business Studies/Administration/Management, Commerce or equivalent.
• Minimum 2 years of working experience in the Training field.
• Training Supervisor experience for at least 1 year; Telco experience required.
• Highly proficient in curriculum development.
• OD background an advantage.
• Amenable to work at VXI Clark site and night shift.

Responsibilities

• Oversees the activities of the Training department in delivering programs and initiatives responsive to needs.
• Assist in strategic planning and fiscal management of the department.
• Receives Training instruction from client and directs implementation of programs.
• Updates and sends Training reports to client on progress, evaluation and audits.
• Spearhead ramp/capacity planning and management of timelines, headcount, and logistics.
• Initiates calibration sessions with clients to ensure consistency in performance standards.
• Develops long-term strategy and process improvements impacting Training.
• Executes tactical decisions based on pass-fail thresholds and training data.
• Liaise with Operations, HR, and Client Relations to achieve learning goals.
• Manage and develop team through assessments, coaching and consultations.
• Evaluates staff performance and conducts regular department meetings.
• Enforces discipline and handles Incident Reports with HR.
• Performs other duties as assigned.

Skills

Telco experience

Curriculum development

Leadership

Education

Bachelor's/College degree in HRM

Business Studies/Administration/Management

Commerce or equivalent

Job description

RESPONSIBILITIES:

• Oversees the activities of the Training department in delivering programs and initiatives that are responsive to individual, operational and client needs

• Assist in the strategic planning and fiscal management of the department

• Receives Training instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs

• Updates and sends Training reports to client, covering training progress, evaluation and audit results, as well as other training details

• Spearhead Training ramp/capacity plans and implementation of related training activities by managing training timelines, nesting and OJT requirements, training headcount, logistics, billable hours and associated company and client-specific deliverables

• Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards

• Develops long-term strategy and process improvement initiatives impacting Training through constant reviews and needs analysis

• Execute tactical decisions and action plans based on pass-fail thresholds, training funnel data, class attrition, trainer throughput, production-related performance correlations with training. Plans for continuation training via needs assessment and feedback from operations and other support departments

• Liaise with other departments e.g. Operations, Human Resources and Client Relations in ensuring achievement of learning and training goals for the campaign through meaningful calibrations, huddles and meetings

• Manage and develop team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations

• Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance

• Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis

• Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing

• Performs other duties that may be assigned from time to time

Requirements:

• Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent.

• At least 2 year(s) of working experience in the Training field is required for this position.

• Must be a Training Supervisor for at least for 1 year and above, Telco experience is required

• Highly proficient in curriculum development

• OD background an advantage

• Candidate must be amenable to work in our VXI Clark site and in a night shift