BPO Training Supervisor (VXI Clark) - must have experience in telco

VXI Global Holdings B.V. (Philippines); Pampanga; On-site; PHP 360,000 - 480,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Training Supervisor to oversee the Training department at our Clark site. You will guide programs, ensure alignment with client needs, and drive strategic training initiatives across the campaign.

The role requires at least 2 years in training, proven curriculum development, and experience in telco environments. Night shift availability is required. You will manage a team, assess performance, and collaborate with Operations and HR to meet

Qualifications

• Must have strong curriculum development skills.
• Experience in training supervision and management.

Responsibilities

• Oversee Training department activities delivering programs aligned to client needs.
• Assist in strategic planning and fiscal management of the department.
• Communicate client training needs to departments and implement programs.
• Prepare and send training reports including progress, evaluation, and audits.
• Lead ramp-up/capacity planning, scheduling, headcount and logistics for training.
• Conduct calibration sessions with clients to ensure consistent performance standards.
• Develop long-term training strategy and process improvements.
• Execute tactical decisions based on pass-fail thresholds and funnel data.
• Collaborate with Operations, HR and Client Relations to achieve learning goals.
• Coach and develop team through assessments, certifications, and structured consultations.
• Maintain performance documentation and discuss ratings with staff.

Skills

Curriculum development

Team leadership

Training program management

Education

Bachelor's degree in HRM/Business

Job description

RESPONSIBILITIES:

• Oversees the activities of the Training department in delivering programs and initiatives that are responsive to individual, operational and client needs
• Assist in the strategic planning and fiscal management of the department
• Receives Training instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs
• Updates and sends Training reports to client, covering training progress, evaluation and audit results, as well as other training details
• Spearhead Training ramp/capacity plans and implementation of related training activities by managing training timelines, nesting and OJT requirements, training headcount, logistics, billable hours and associated company and client-specific deliverables
• Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards
• Develops long-term strategy and process improvement initiatives impacting Training through constant reviews and needs analysis
• Execute tactical decisions and action plans based on pass-fail thresholds, training funnel data, class attrition, trainer throughput, production-related performance correlations with training. Plans for continuation training via needs assessment and feedback from operations and other support departments
• Liaise with other departments e.g. Operations, Human Resources and Client Relations in ensuring achievement of learning and training goals for the campaign through meaningful calibrations, huddles and meetings
• Manage and develop team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations
• Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance
• Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis
• Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing
• Performs other duties that may be assigned from time to time

Requirements:

• Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent.
• At least 2 year(s) of working experience in the Training field is required for this position.
• Must be a Training Supervisor for at least for 1 year and above, Telco experience is required
• Highly proficient in curriculum development
• OD background an advantage
• Candidate must be amenable to work in our VXI Clark site and in a night shift