BPO Training Supervisor (VXI Clark) - required telco experience

VXI Global Holdings B.V. (Philippines); Pampanga; Vor Ort; PHP 600.000 - 800.000; Vollzeit

Zusammenfassung

VXI Global Holdings B.V. (Philippines) seeks a Training Supervisor to lead the Training department, aligning programs with client needs and operational goals at VXI Clark. You will plan, implement, and monitor training initiatives, manage reports, and coordinate cross-functional collaboration with Operations and HR.

The role requires 2+ years in Training, 1+ year in supervision, and a strong curriculum development background, with night shifts at the Clark site.

Qualifikationen

• Bachelor's/College degree in HRM, Business Administration/Management, Commerce or equivalent.
• At least 2 years of working experience in the Training field.
• Must be a Training Supervisor for at least 1 year; Telco experience is required.
• Highly proficient in curriculum development.
• OD background an advantage.
• Must be amenable to work at VXI Clark site and night shift.

Aufgaben

• Oversees the activities of the Training department in delivering programs and initiatives responsive to individuals, operations, and client needs.
• Assist in strategic planning and fiscal management of the department.
• Receives training instructions from clients, communicates needs to the department, and directs implementation of programs.
• Updates and sends training reports to clients, covering progress, evaluation, audit results, and other details.
• Speaks on ramp/capacity plans and implements related activities by managing timelines, logistics, and deliverables.
• Initiates calibration sessions with clients to ensure consistency in performance standards.
• Develops long-term strategy and process improvements affecting Training through reviews and needs analysis.
• Executes tactical decisions based on data like pass-fail thresholds and training funnel metrics.
• Liais es with Operations, HR, and Client Relations to achieve learning goals through calibrations and meetings.
• Manages and develops the training team via assessments, coaching, and formal consultations.
• Evaluates staff performance with documented evidence and discusses results with employees.
• Conducts regular departmental meetings on issues, incidents, and client/project updates.
• Enforces discipline and uses Incident Reports to document infractions for HR processing.
• Performs other duties as assigned.

Kenntnisse

Curriculum development

Training supervision

People management

Telco experience

Ausbildung

Bachelor's/College Degree in HRM, Business Admin/Management, Commerce

Jobbeschreibung

RESPONSIBILITIES:

• Oversees the activities of the Training department in delivering programs and initiatives that are responsive to individual, operational and client needs

• Assist in the strategic planning and fiscal management of the department

• Receives Training instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs

• Updates and sends Training reports to client, covering training progress, evaluation and audit results, as well as other training details

• Spearhead Training ramp/capacity plans and implementation of related training activities by managing training timelines, nesting and OJT requirements, training headcount, logistics, billable hours and associated company and client-specific deliverables

• Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards

• Develops long‑term strategy and process improvement initiatives impacting Training through constant reviews and needs analysis

• Execute tactical decisions and action plans based on pass‑fail thresholds, training funnel data, class attrition, trainer throughput, production‑related performance correlations with training. Plans for continuation training via needs assessment and feedback from operations and other support departments

• Liaise with other departments e.g. Operations, Human Resources and Client Relations in ensuring achievement of learning and training goals for the campaign through meaningful calibrations, huddles and meetings

• Manage and develop team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations

• Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance

• Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis

• Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing

• Performs other duties that may be assigned from time to time

Requirements:

• Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent.

• At least 2 year(s) of working experience in the Training field is required for this position.

• Must be a Training Supervisor for at least for 1 year and above, Telco experience is required

• Highly proficient in curriculum development

• OD background an advantage

• Candidate must be amenable to work in our VXI Clark site and in a night shift