Training Supervisor - Davao City

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 500,000 - 900,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Training Manager to plan, organize, and oversee training classes from needs analysis to evaluation of effectiveness.

You will ensure programs meet trainee needs and align with client requirements, while coordinating logistics, schedules, and resources. The role involves supervising staff performance, delivering programs, and developing long-term training strategies.

Qualifications

• Bachelor's/College Degree in Education, Communications, Psychology, Behavioral Science, HR Management.
• At least 2 years working experience, 1 year of which in a line trainer capacity preferably in the call center industry.

Responsibilities

• Monitors training progress of ongoing classes and OJTs to ensure timely activities and manages logistics, manpower and schedules.
• Oversees training department activities delivering programs responsive to individual, operational and client needs.
• Receives training needs from client and directs implementation of necessary training programs.
• Monitors progress to ensure activities are on time and manages logistics for billable hours.
• Develops long-term training strategy including ongoing needs assessment and feedback.
• Attends calibration meetings with client, training and quality departments.
• Updates and sends training reports to client covering progress and evaluation results.
• Attends emergency meetings for immediate issue resolution.
• Identifies departmental and companywide training needs; plans/address these needs.
• Evaluates staff performance and discusses ratings with employees.
• Conducts weekly staff meetings to discuss issues and client updates.
• Develops training modules for specialized requirements; gathers materials.
• Implements action plans to address performance gaps; applies corrective action as needed.
• Enforces discipline, documents infractions, and submits IR forms to HRD.
• Conducts training classes as necessary.
• Performs other duties as assigned.

Education

Bachelor's / College Degree in Education, Communications, Psychology, Behavioral Science, HR Management

Job description

Summary:

The position is responsible for planning, organizing, coordinating and controlling the activities of the independent training classes from training needs analysis to the evaluation of training effectiveness; ensures the responsiveness of training programs to the actual needs of trainees for the optimum delivery of company or client requirements.

Essential Duties & Responsibilities include the following: Other duties may be assigned by the Chief Executive Officer and / or its representatives

• Monitors training progress of ongoing classes and OJTs to ensure that activities are carried out on time and manages logistics, manpower and schedules.

• Oversees the activities of the training department in delivering programs that are responsive to individual, operational and client needs.

• Receives training needs instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary training programs.

• Monitors training progress to ensure that activities are carried out on time and manages logistics for billable hours.

• Develops long-term training strategy including ongoing needs assessment and feedback from operations and support departments.

• Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.

• Updates and sends training reports to client, covering training progress, evaluation results, and other training details.

• Attends emergency meetings with clients and / or colleagues from other sites for the immediate resolution of issues and concerns.

• Identifies departmental and companywide training needs; plans and prioritizes activities to address those needs.

• Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.

• Conducts weekly meeting with staff to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates.

• Develops training module, as necessary, for specialized training requirement; conducts research and gathers materials based on the specific need.

• Develops and implements action plans to address performance gaps of subordinates; recommends / implements corrective action as necessary.

• Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing.

• Conducts training classes, as necessary.

• Performs other duties that may be assigned from time to time.

Education & Experience:

• Bachelor's / College Degree in Education, Communications, Psychology, Behavioral Science, HR Management

• At least 2 years working experience, 1 year of which in a line trainer capacity preferably in the call center industry