Line Trainer | Urgent Hiring

HGS; Quezon City; Presencial; PHP 1 - 2; Jornada completa

Descripción de la vacante

HGS is seeking a Training and Development professional to conduct needs analyses and deliver modules based on identified gaps. You will partner with Business Excellence & Operations and oversee training agendas, including re-trainings and refreshers for NH classes.

Ideal candidates have a college degree in Management, Marketing, or Psychology and at least two years in a Training Department, preferably in a call center. Onsite work in Bridgetowne, Quezon City is required.

Formación

• College degree in the specified fields.
• Two or more years in Training Department as Trainer or Communication Coach in a call center is a plus.
• Willing to work onsite in Bridgetowne, Quezon City.

Responsabilidades

• Conducts training needs analysis and assessments (individual, group, organizational).
• Partners with Business Excellence & Operations to deliver modules from TNA findings.
• Oversees Training Agenda implementation and refresher trainings for NH classes.
• Collaborates with Operations to assess learner performance within 90 days after certification and address gaps.
• Plans, organizes and directs Training Specialists according to schedules.
• Responds to inquiries and resolves issues related to unit transactions; liaises with other groups.
• Oversees incentive programs during training periods to keep trainees engaged.
• Performs miscellaneous job-related duties as assigned.
• Completes admin functions like scheduling, addressing disciplinary issues, and inventory tracking.
• Administers and grades observation forms and checklists for new hires and uptraining.
• Attends training meetings and expands knowledge through seminars.
• Participates in Hiring with Operations/HR and tracks 30-60-90 day performance; partners with HR on corrective actions.
• Participates in company projects like curriculum updates and training materials; attends weekly reviews.

Conocimientos

Training

Coaching

Communication

Educación

College Degree in Management, Marketing, or Psychology

Descripción del empleo

• Conducts individual, group, and organization-based Training and Development Needs and Analysis and Assessments
• Works in partnership with Business Excellence & Operations to deliver modules based on those identified through Training Needs Analysis
• Oversees the implementation of the Training Agenda in the NH classes, as well as the completion of all re-trainings or refreshers as identified through TNA.
• Works in partnership with Operations to ascertain the Learner’s performance up to or within 90 days after certification and assist Operations in developing appropriate interventions to address performance gaps.
• Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections or Workforce schedules.
• Responds to inquiries, researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
• Oversees the implementation of incentive programs should there be any throughout the training periods to keep the Trainees involved and focused.
• Performs miscellaneous job-related duties as assigned.

ADMIN / GENERAL:

• Completes administrative functions such as creating/approving schedules and prioritizing work assignments, addressing disciplinary issues, and ordering/tracking employee usage and inventory of supplies and materials assigned to them.
• Administers and grades Instructor Observation Form and/or Presentation Checklist for new hire, conversion and/or Uptraining classes.
• Attend training meetings
• Expand training knowledge through seminars and keeping abreast of current training trends and issues

CLIENT INTERFACE:

• Participates in the Hiring process with operations and HR if need be – Communicates with Operations and Supervisors/Managers in tracking 30-60-90 days performance
• Partner with HR when initiating corrective actions
• Participated in company-wide projects/assignments, which could include working on curriculum updates and/or revisions such as QISMS, M&Ps, Training Manuals and materials.
• Attends the weekly Business Reviews and any similar touch base or meetings with the clients.

Qualifications:

• College Degree in Management, Marketing, or Psychology.
• With at least Two (2) years working experience in the Training Department as a Trainer or a Communication Coach in a call center environment, is a plus
• Must be willing to work onsite in Bridgetowne, Quezon City