Training Supervisor

Concentrix; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Cebu is seeking a Training Supervisor to lead the delivery of training programs for new hires and current team members on our telco messaging platforms.

The role involves coaching trainers, coordinating sessions, tracking performance, maintaining documentation, and partnering with operations and quality to close skill gaps and uphold client standards. This is a full-time on-site role based in Cebu.

Qualifications

• Strong supervisory and coaching experience is required.
• Excellent verbal and written communication skills.
• Experience in delivering training and assessing learning outcomes.
• Prior BPO or contact center training background preferred.
• Ability to manage multiple training programs and meet deadlines.

Responsibilities

• Oversee delivery of training programs for new hires and existing staff.
• Coordinate training schedules and facilitate classroom and on-the-job training.
• Monitor trainee performance and progression.
• Coach and support trainers; maintain training documentation and reports.
• Collaborate with operations and quality teams to identify skill gaps and update training materials.
• Reinforce customer service standards and drive continuous improvement.

Skills

Supervisory Skills

Communication Skills

Training & Development

Customer Service

BPO Experience

Time Management

Training Coordination

Office Productivity Tools

Learning Management Systems

Education

Bachelor's degree or equivalent in Training, Education, Business, or related field

Tools

Office Productivity Tools

Learning Management Systems

Job description

MUST HAVE A MESSAGING BACKGROUND ON TELCO ACCOUNT.

Company Description Concentrix is a Fortune 500 technology and services leader that helps global brands create intelligent operations that deliver real-world performance. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of customer interactions to drive better business outcomes. Concentrix supports more than 2,000 complex organizations across major industries, helping them address challenging operational and customer experience needs. With over 20 years of operational expertise and proven AI capabilities, Concentrix serves as an Intelligent Transformation Partner focused on measurable, scalable results for clients and career growth opportunities for team members.

Role Description The Training Supervisor is a full-time, on-site role based in Cebu. This role oversees the delivery of training programs for new hires and existing team members, ensuring that content is accurate, engaging, and aligned with business goals. The Training Supervisor coordinates training schedules, facilitates classroom and on-the-job training, and monitors trainee performance and progression. The role involves coaching and supporting trainers, maintaining training documentation and reports, and collaborating with operations and quality teams to identify skill gaps and update training materials. The Training Supervisor is also responsible for reinforcing customer service standards, supporting continuous improvement initiatives, and ensuring training compliance with company policies and client requirements.

Qualifications

• Candidates should possess strong Supervisory Skills, including team leadership, performance management, and coaching.
• Candidates should possess effective Communication skills, including clear verbal and written communication and the ability to present complex information simply.
• Candidates should possess Training & Development and Training skills, including curriculum delivery, facilitation, and assessment of learning outcomes.
• Candidates should possess solid Customer Service skills, with an understanding of contact center operations and customer experience best practices.
• Relevant experience in training, coaching, or team supervision in a BPO or similar environment is highly beneficial.
• Ability to organize multiple training programs, manage time effectively, and work collaboratively with cross-functional teams.
• Proficiency in basic office productivity tools (e.g., presentation software, spreadsheets, learning management systems) is preferred.
• A college degree or equivalent work experience in Training, Education, Business, or a related field is an advantage.

MUST HAVE A MESSAGING BACKGROUND ON TELCO ACCOUNT.