Training Supervisor (BPO)

VXI Global Solutions; Pampanga; On-site; PHP 300,000 - 420,000; Full time

Job summary

VXI Global Solutions at Clark site is seeking a Training Supervisor to lead the Training department and ensure programs meet client needs while driving capacity and efficiency.

The role requires a Bachelor's degree in HR/Business, at least 2 years in Training, and 1 year in a supervisory capacity; night shift work is required. You will coordinate with operations and HR to optimize training outcomes.

Qualifications

• Bachelor's degree or equivalent in HRM, Business Studies/Administration/Management, Commerce or related field.
• Minimum 2 years of experience in Training.
• Training Supervisor experience of at least 1 year; Telecom/ Telco experience preferred.
• OD background is an advantage.
• Willing to work at VXI Clark site and night shift.

Responsibilities

• Oversees the Training department activities delivering programs aligned to client needs.
• Updates and sends Training reports to clients covering progress and audit results.
• Assists in strategic planning and fiscal management of the department.
• Liaises with Operations, HR and Client Relations to achieve learning goals.
• Manages and develops the training team, including coaching and performance evaluations.

Skills

Training supervision

Night shift

Education

Bachelor's/College Degree in Human Resource Management or Business Studies/Administration/Management/Commerce or equivalent

Job description

• Oversees the activities of the Training department in delivering programs and initiatives that are responsive to individual, operational and client needs
• Assist in the strategic planning and fiscal management of the department
• Receives Training instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs
• Updates and sends Training reports to client, covering training progress, evaluation and audit results, as well as other training details
• Spearhead Training ramp/capacity plans and implementation of related training activities by managing training timelines, nesting and OJT requirements, training headcount, logistics, billable hours and associated company and client-specific deliverables
• Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards
• Develops long-term strategy and process improvement initiatives impacting Training through constant reviews and needs analysis
• Execute tactical decisions and action plans based on pass-fail thresholds, training funnel data, class attrition, trainer throughput, production-related performance correlations with training. Plans for continuation training via needs assessment and feedback from operations and other support departments
• Liaise with other departments e.g. Operations, Human Resources and Client Relations in ensuring achievement of learning and training goals for the campaign through meaningful calibrations, huddles and meetings
• Manage and develop team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations
• Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance
• Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis
• Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing
• Performs other duties that may be assigned from time to time

Requirements

• Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent.
• At least 2 year(s) of working experience in the Training field is required for this position.
• Must be a Training Supervisor for at least for 1 year and above, Telco experience is preferred
• OD background an advantage
• Candidate must be amenable to work in our VXI Clark site and in a night shift