BPO TRAINER

City Government of Muntinlupa - Government; Muntinlupa; On-site; PHP 350,000 - 650,000; Full time

Job summary

City Government of Muntinlupa - Government is seeking a Training Specialist to design and deliver comprehensive training programs. The role includes creating training modules, educating new hires, and delivering product-specific refreshers to ensure knowledge consistency across teams.

The incumbent will evaluate the effectiveness of training through Levels 1–3, maintain trainee records, and prepare relevant reports.

Qualifications

• Bachelor's degree in IT or Business Management or related field.
• At least 3 years of experience as a Trainer, facilitating diverse training programs.
• 1 year or more in a BPO environment is an advantage.

Responsibilities

• Create training modules and related activities.
• Deliver training for new hires and product-specific refreshers.
• Evaluate training effectiveness (Levels 1–3) and prepare assessments.
• Manage trainee records and generate training reports.
• Perform training-related administrative duties and assist the supervisor.

Skills

Training delivery

Module development

Assessment design

Record management

Administrative support

Education

Bachelor's degree in IT or Business Management

Job description

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

PERFORMANCE AND PEOPLE MANAGEMENT

• Creates training modules and provides associated activities.
• Conducts training for new hires.
• Conducts product specific and refresher training.
• Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
• Prepares trainee assessment and evaluation.
• Manages training records of learners and prepares applicable training reports accordingly.
• Handles administrative duties related to training.
• Assists Supervisor when necessary.

COMMUNICATION

• Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
• Prepares training reports and makes recommendations on how to improve the training.
• Answers emails, inquiries regarding project specifications.

REQUIRED DUTY STATEMENTS

• Ensures compliance to company rules and regulations.
• Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
• Reports security incidents and/or any identified security weaknesses.

REQUIREMENTS:

• Graduate of a 4-year course preferably related to Information Technology and Business Management.
• At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
• 1 year or more of relevant and related experience in BPO industry is an advantage.

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