Training Specialist (Field)

BillEase; Metro Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

BillEase in the Philippines seeks a Field Training & Enablement Sub Lead to strengthen nationwide sales training operations. You will lead trainer capability, ensure consistent training delivery across regions, and leverage data to improve training effectiveness.

The role builds scalable programs, certifies trainers, standardizes materials, tracks dashboards, and collaborates with Sales, Product, Operations, and Training to drive measurable improvements.

Qualifications

• 4+ years of experience in training, learning and development.
• At least 2 years of experience in sales training, sales enablement, or field sales.
• At least 1–2 years of experience leading or supervising a team.
• Proven experience designing and implementing training programs.
• Strong leadership, coaching, facilitation, and communication skills.
• Willingness to travel nationwide regularly.

Responsibilities

• Lead, coach, and support Sales Field Trainers across regions, monitoring performance and deliverables.
• Design and deliver Train-the-Trainer programs covering facilitation and adult learning.
• Develop and manage the SFT Certification and Calibration Program to ensure consistent standards.
• Own the nationwide cascade of product updates, policy changes, and campaigns from HQ to SFTs.

Skills

Coaching

Facilitation

Communication

Analytical thinking

Cross-functional collaboration

Job description

We are looking for a Field Training & Enablement Sub Lead to strengthen and standardize our nationwide sales training operations. This role will lead trainer capability, ensure consistent training delivery across regions, and use data to improve training effectiveness.

What You'll Do

1. Lead & Develop Sales Field Trainers

• Lead, coach, and support Sales Field Trainers (SFTs) across regions, monitoring performance, coverage, and deliverables.
• Conduct regular coaching, performance reviews, and field immersions to assess training quality and provide feedback.
• Support SFT recruitment, onboarding, certification, recertification, and development plans.
• Design and deliver Train-the-Trainer programs covering facilitation, adult learning, coaching, feedback, and field evaluation.
• Support leadership development programs for sales supervisors and emerging leaders.

2. Drive Training Standards & Quality

• Develop and manage the SFT Certification and Calibration Program to ensure consistent standards for product knowledge, facilitation, coaching, and evaluation.
• Standardize training materials, delivery guidelines, processes, and reporting across all regions.
• Maintain a centralized source of truth for training content and ensure consistent adoption in the field.
• Identify and implement improvements to streamline training workflows, from onboarding to refresher programs.

3. Manage Product & Policy Training Cascades

• Own the nationwide cascade of product updates, policy changes, and campaign launches from HQ to SFTs and Sales Associates.
• Ensure information is delivered accurately and on time through standardized materials, talking points, and knowledge checks.
• Consolidate field feedback and serve as an escalation point for training-related concerns, working closely with Sales, Product, Operations, and Training teams.

4. Measure & Improve Training Effectiveness

• Track training coverage, completion, assessment results, trainer performance, and post-training outcomes.
• Maintain training dashboards, trackers, and documentation to provide clear visibility to leadership.
• Analyze data to identify capability gaps and recommend targeted interventions.
• Prepare regular reports on trainer productivity, training effectiveness, and program impact.

What Success Looks Like

• 100% of SFTs are certified and calibrated to a consistent nationwide standard.
• Training materials, processes, and reporting practices are consistently adopted across regions.
• Product and policy updates reach the field quickly, accurately, and with verified understanding.
• SFTs and sales leaders demonstrate measurable improvement in training, coaching, and leadership capabilities.
• Leadership has clear, data-backed visibility into training coverage, quality, and effectiveness.

What We're Looking For

• 4+ years of experience in training, learning and development, or a related field.
• At least 2 years of experience in sales training, sales enablement, or field sales.
• At least 1-2 years of experience leading or supervising a team.
• Proven experience designing and implementing training programs.
• Strong people leadership, coaching, facilitation, and communication skills.
• Strong process orientation and experience developing standardized training methodologies.
• Analytical skills with the ability to evaluate trainer performance and training impact.
• Comfortable managing trackers, dashboards, reports, and training documentation.
• Strong cross-functional collaboration skills across Sales, Operations, Product, and Training.
• Willingness to travel nationwide regularly, including field immersions and occasional weekends or non-standard hours.
• Adaptable to different regional conditions, field environments, and team dynamics.