Field Training and Enablement Sub-Lead

Billease; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Billease is seeking an experienced Training Lead to oversee nationwide field trainers, design certification programs, and drive consistent coaching and performance across regions. You will build scalable training materials, standardize processes, and track results with dashboards to support sales outcomes.

The role requires collaboration with sales, product, and operations to continuously improve training effectiveness and rollout nationwide.

Qualifications

• Minimum 4 years of experience in training.
• At least 2 years handling sales training, sales enablement, or field sales.
• At least 1–2 years leading or supervising a team.

Responsibilities

• Lead, supervise, and support Sales Field Trainers deployed nationwide.
• Monitor SFT performance, field coverage, and deliverables across regions.
• Conduct regular coaching sessions, performance reviews, and field visits.
• Support recruitment, onboarding, and deployment of new SFTs.
• Design, implement, and maintain the SFT Certification Program.
• Run regular calibration sessions to ensure standard assessments.
• Manage recertification cycles and remediation plans.
• Standardize training materials, delivery quality, and reporting trackers.
• Maintain a single source of truth for field training content.
• Identify and implement improvements to training programs with leadership.
• Streamline field training workflows from onboarding to refresher programs.
• Own the nationwide cascade process for product updates and campaigns.
• Ensure cascades are fast, accurate, and checked with knowledge checks.
• Serve as escalation point for field questions and feed insights.
• Develop Train-the-Trainer programs and Leadership Development for SNASs.
• Create training materials, tools, and resources aligned with objectives.
• Track coverage, completion, and post-training performance nationwide.
• Prepare and present reports on trainer productivity and impact.
• Use data to identify skill gaps and recommend interventions.

Skills

People leadership

Process orientation

Analytical skills

Facilitation skills

Communication skills

Job description

• Lead, supervise, and support Sales Field Trainers deployed nationwide
• Monitor SFT performance, field coverage, and deliverables across all regions
• Conduct regular coaching sessions, performance reviews, and field visits to observe SFTs during live training and SA engagements
• Support recruitment, onboarding, and deployment of new SFTs

SFT Certification & Calibration

• Design, implement, and maintain the SFT Certification Program covering product knowledge, facilitation, coaching, and evaluation skills
• Run regular calibration sessions to ensure all SFTs assess and coach SAs against the same standards
• Manage recertification cycles and remediation plans for SFTs who fall below standard
• Standardize training materials, delivery quality, training processes, and reporting trackers across all regions
• Maintain a single source of truth for all field training content and ensure nationwide adoption
• Continuously identify and implement improvements to make training programs more efficient and effective, in collaboration with the Training Lead and sales leadership
• Streamline field training workflows, from SA onboarding to refresher programs

Cascade of Information

• Own the nationwide cascade process for product updates, policy changes, and campaign launches — from HQ to SFTs to SAs
• Ensure cascades are fast, accurate, and verified through knowledge checks and standardized talking points
• Serve as the escalation point for field questions and feed insights back to the Training Team and product/sales leadership

Train-the-Trainer & Enablement Programs

• Develop and deliver Train-the-Trainer programs for SFTs covering not only product knowledge but core trainer skills: facilitation, adult learning, coaching, feedback, and field evaluation
• Build and roll out the Leadership Development Program for SNASs, covering people leadership, coaching, and performance management fundamentals
• Develop training materials, tools, and resources aligned with BillEase's objectives and values
• Track training coverage, completion, assessment results, and post-training SA performance nationwide
• Prepare and present regular reports on trainer productivity, training effectiveness, and program impact
• Use data to identify skill gaps across the sales network and recommend targeted interventions

What Success Looks Like

• 100% of SFTs certified and calibrated to a single nationwide standard
• Standardized training materials, processes, and trackers adopted across all regions
• Product and policy cascades reaching all SAs quickly, accurately, and with verified understanding
• SFTs and SNASs demonstrating measurably improved training, coaching, and leadership skills
• Clear, data-backed visibility on training coverage and effectiveness for leadership

Qualifications:

• Minimum 4 years of experience in training. At least 2 years handling sales training, sales enablement, or field sales At least 1–2 years leading or supervising a team
• Strong people leadership
• Strong process orientation with the ability to design and enforce structured, standardized training methodologies
• Analytical and evaluation skills to assess trainer performance, training impact, and program efficiency
• Excellent facilitation, communication, and interpersonal skills to engage diverse teams across regions
• Willingness and ability to travel nationwide regularly, including field immersions with SFTs and SAs, and occasional weekends or non-standard hours
• Flexibility to adapt to different regional conditions and team dynamics Ability to coordinate effectively with cross-functional teams including sales, operations, product, and the broader Training Team
• Comfortable building and managing trackers, dashboards, and training documentation