Training Specialist - Collections & New Hire Onboarding

Wipro Ltd.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Wipro Limited in Quezon City, Philippines is seeking a Training Specialist to onboard new hires from DOJ through the end of Process Training, coordinating labs and logistics. The role includes delivering classroom and remote training for Collections processes, coaching agents, auditing cases, and maintaining training records to ensure compliance and timely delivery.

Experience 3–5 years in training operations, strong communication, and MS Office proficiency are preferred; shifts are required.

Qualifications

• Bachelor's degree required.
• Experience in corporate training, onboarding and coaching.
• 3–5 years of training operations experience.

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process.
• Manage training batches (1:20 ratio).
• Provide feedback and coaching to agents on process, quality and best practices.
• Audit cases for agents and provide feedback on gaps.
• Attend calibration calls with client/internal teams.
• Conduct training sessions within timelines and assess trainee performance.
• Maintain training records and daily reports for continuous improvement.
• Communicate trends and processing difficulties to Team Leader.

Skills

Training methods

Communication skills

MS Office

Shift work

Oral and written comms

Education

Bachelor's degree

Job description

Wipro Limited in Quezon City, Philippines is seeking a Training Specialist to onboard new hires from DOJ through the end of Process Training, coordinating labs and logistics. The role includes delivering classroom and remote training for Collections processes, coaching agents, auditing cases, and maintaining training records to ensure compliance and timely delivery.

Experience 3–5 years in training operations, strong communication, and MS Office proficiency are preferred; shifts are required.