Training Specialist

Wipro Ltd.; Philippines; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Wipro Limited in Quezon City, Philippines is seeking a Training Specialist to onboard new hires from DOJ through the end of Process Training, coordinating labs and logistics. The role includes delivering classroom and remote training for Collections processes, coaching agents, auditing cases, and maintaining training records to ensure compliance and timely delivery.

Experience 3–5 years in training operations, strong communication, and MS Office proficiency are preferred; shifts are required.

Formación

• Bachelor's degree required.
• Experience in corporate training, onboarding and coaching.
• 3–5 years of training operations experience.

Responsabilidades

• Conduct New Hire Training (classroom and remote) for the Collections process.
• Manage training batches (1:20 ratio).
• Provide feedback and coaching to agents on process, quality and best practices.
• Audit cases for agents and provide feedback on gaps.
• Attend calibration calls with client/internal teams.
• Conduct training sessions within timelines and assess trainee performance.
• Maintain training records and daily reports for continuous improvement.
• Communicate trends and processing difficulties to Team Leader.

Conocimientos

Training methods

Communication skills

MS Office

Shift work

Oral and written comms

Educación

Bachelor's degree

Descripción del empleo

Training Specialist

Company : Wipro

Job Type : Full Time

Location: Quezon City, Philippines

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery.

Qualifications

• College Graduate (bachelors degree)
• Exposure to UK Banking / other vertical Collections.
• Preferred with collections experience in motor finance experience.

Roles and Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills

• Basic Understanding of Training methodologies virtual and F2F instructor led etc.
• Excellent Communication & feedback/ coaching Skills
• Proficient at MS office Applications like PowerPoint, Excel etc.
• Willingness to work in shifts
• Excellent oral and written communication and listening skills.

Mandatory Skills: Training (Ops)

Experience: 3-5 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.