Training Specialist

Niu Professionals Incorporated; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading training solutions provider in Quezon City is seeking a Training Specialist to shape the skills of their workforce. You will design and deliver impactful training programs that enhance the team's capabilities. Key responsibilities include curriculum development, conducting training sessions, and ensuring compliance with industry regulations. The ideal candidate should be adept in digital lending concepts and possess excellent communication skills. This role offers a full-time opportunity to influence professional development.

Qualifications

• Ability to design and deliver engaging training programs.
• Experience in training materials development (manuals, e-learning, etc.).
• Strong communication skills and ability to engage participants.

Responsibilities

• Design and deliver impactful training programs for employees.
• Conduct both in-person and virtual training sessions.
• Monitor and evaluate training effectiveness through feedback and performance tracking.

Skills

Training program development

Knowledge retention techniques

Debt recovery techniques

Customer service best practices

Compliance with financial regulations

Job description

Training Specialist

Training Specialist plays a pivotal role in shaping the skills and expertise of our workforce. In this full-time position based in Taguig City, Metro Manila, you will design and deliver impactful training programs that drive professional development and enhance the capabilities of our team.

Responsibilities

• Design, develop, and deliver engaging training programs for new hires and existing employees
• Create training materials, including manuals, e-learning modules, presentations, and assessments
• Conduct both in-person and virtual training sessions
• Implement training techniques that improve knowledge retention and application
• Develop specialized training programs for collections teams, focusing on effective debt recovery techniques, negotiation skills, and compliance with legal regulations
• Train collections staff on handling difficult conversations, objection handling, and customer‑centric approaches to debt recovery
• Ensure collections agents are up to date on company policies, ethical collection practices, and regulatory requirements
• Facilitate structured onboarding programs for new employees to ensure a smooth transition into the company
• Develop and implement compliance training programs related to financial regulations, fraud prevention, and responsible lending practices
• Keep training materials up to date with the latest industry regulations and company policies
• Identify skill gaps and collaborate with department heads to create targeted training programs
• Train employees in digital lending products, systems, customer service best practices, and fraud detection techniques
• Monitor and evaluate training effectiveness through feedback, assessments, and performance tracking
• Work closely with HR, compliance, and operations teams to align training initiatives with business goals
• Stay updated with industry trends, regulatory changes, and learning technologies
• Recommend improvements to training methodologies based on employee feedback and performance metrics