New Hire Training Lead - Assistant Manager

Wipro Ltd.; Philippines; Presencial; PHP 350.000 - 500.000; Jornada completa

Descripción de la vacante

Wipro Ltd. in Quezon City, Philippines, is hiring an Assistant Training Manager to run new hire communication training in classroom settings and provide ongoing feedback to agents on spoken English.

The role covers onboarding structure, knowledge transfer with clients, OJT support, refresher training, audit-ready trainee records, and regular training reporting to improve business impact.

Formación

• Graduate mandatory.
• 3+ years of trainer experience required.
• Strong communication skills and MTI understanding.
• Proficient in MS Office and data reporting.

Responsabilidades

• Structure onboarding training requirements including Pre-Process, Process, and Customer Visits.
• Ensure all new employees complete the defined new hire learning path for their respective roles.
• Participate in and lead Knowledge Acquisition and Knowledge Transfer activities with clients and stakeholders to document and transfer process knowledge to the operations team.
• Support new hires during OJT Training and go-live.
• Manage and provide refresher and remedial training for existing employees.
• Maintain trainee data and information in the central repository to ensure audit readiness.
• Generate training reports regularly.
• Provide feedback and coaching to analysts.
• Analyze training needs for employees and serve as the single point of contact for any training requirements.
• Own account-level training metrics and adhere to training guidelines defined by BU.

Conocimientos

MS Office

Communication skills

MTI (Mother Tongue Influence)

Training delivery

Coaching

Analytical skills

Customer service

Organizational skills

Educación

Graduate

Herramientas

MS Office

Descripción del empleo

Wipro Ltd. in Quezon City, Philippines, is hiring an Assistant Training Manager to run new hire communication training in classroom settings and provide ongoing feedback to agents on spoken English.

The role covers onboarding structure, knowledge transfer with clients, OJT support, refresher training, audit-ready trainee records, and regular training reporting to improve business impact.