Training Specialist

PAPH TRAVEL AND TOURS; Quezon City; On-site; PHP 420,000 - 520,000; Full time

Benefits offered by this job

Travel Incentives

Condo Incentives

Career Growth

Comprehensive Healthcare

Annual Bonus

13th month Pay

Leaves: 5 SL, 5 VL

Job summary

PAPH TRAVEL AND TOURS is seeking a Training Specialist to design, facilitate, and continually improve learning experiences across the organization. The role translates SOPs, products, systems, and policies into engaging, competency-based programs that accelerate employee development and improve operational performance, serving as the primary facilitator of PAPH Academy.

The position requires at least 2 years in corporate training or instructional design, strong adult-learning and coaching

Qualifications

• Minimum 2 years experience in Corporate Training, Learning & Development, Facilitation, Customer Training, Teaching, Instructional Design, or Employee Development.
• Knowledge of Adult Learning Principles, Facilitation Techniques, Instructional Design, Learning Assessment, Public Speaking, and Coaching Techniques.
• Technical competencies in Classroom Facilitation and Virtual Facilitation, Presentation Design.

Responsibilities

• Conduct New Hire Orientation and facilitate Product Knowledge Training.
• Deliver Process & SOP Training and Systems Training.
• Facilitate Customer Service and Soft Skills development programs.
• Deliver Leadership Development workshops and convert SOPs into modules.
• Develop lesson plans, facilitator guides, and participant workbooks.

Tools

PowerPoint

Canva

Google Workspace

Microsoft Office

Job description

About the role

The Training Specialist is responsible for designing, facilitating, and continuously improving employee learning experiences across PAPH. The role transforms company processes, SOPs, products, systems, and policies into engaging, practical, and competency-based learning programs that accelerate employee development and improve operational performance. The Training Specialist serves as the primary facilitator of PAPH Academy and champions innovative learning methods that increase learner engagement, knowledge retention, and workplace application.

Key responsibilities

• Conduct New Hire Orientation
• Facilitate Product Knowledge Training
• Deliver Process & SOP Training
• Conduct Systems Training
• Facilitate Customer Service Training
• Conduct Soft Skills Development programs
• Deliver Leadership Development workshops as assigned
• Convert approved SOPs into learning modules
• Develop lesson plans, facilitator guides, and participant workbooks
• Develop knowledge assessments and conduct practical evaluations

About you

• Bachelor's Degree in Education, Psychology, Human Resource Management, Communication, Business Administration, Tourism Management, Hospitality Management, or related field
• Minimum 2 years experience in Corporate Training, Learning & Development, Facilitation, Customer Training, Teaching, Instructional Design, or Employee Development
• Knowledge of Adult Learning Principles, Facilitation Techniques, Instructional Design, Learning Assessment, Public Speaking, and Coaching Techniques
• Technical competencies in Classroom Facilitation, Virtual Facilitation, Presentation Design, PowerPoint, Canva, Google Workspace, and Microsoft Office
• Excellent Communication and high energy
• Creativity, Adaptability, and Facilitation Skills
• Coaching Ability and Customer Focus
• Collaboration and Continuous Learning Mindset

Work Schedule: 6 days a week | Shifting Schedule (No Night Shift & Full On-site) Location: 61 C, Roosevelt Ave, Santa Cruz, Quezon City, 1104 Metro Manila

COMPANY BENEFITS

• Performance Based Incentives:
  • Travel Incentives: Opportunities to visit dream destinations like Europe, Korea, Japan, and more!
  • Condo Incentives
  • Career Growth: Guaranteed salary adjustments based on performance evaluations (SEMI-ANNUAL
• Upon Regularization:
  • Comprehensive Healthcare: HMO coverage upon regularization (plus dependent coverage after year 1)
  • Annual Bonus: 1 year from regularization.
  • 13th month Pay.
  • LEAVES: 5 SL, 5 VL