Retail BPO Trainer

Wipro Ltd.; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Wipro Limited in Cebu City is seeking an experienced Trainer to join our Retail Operations team onsite. The successful candidate will manage end-to-end training delivery, ensuring employees have the knowledge, skills, and confidence to succeed in the program.

You will facilitate training for a retail operations account, prepare reports, monitor trainee performance, and collaborate with Operations to align initiatives with business needs.

Qualifications

• At least 2 years of overall BPO experience.
• At least 1 year of experience in training facilitation, preferably in BPO/operations.
• Strong presentation, facilitation, communication, and stakeholder management skills.
• College degree preferred or 2 years of college with relevant training/BPO experience.

Responsibilities

• Facilitate end-to-end training programs for employees supporting a retail operations account/client.
• Conduct new hire, process, product, and refresher training as required.
• Prepare and maintain training reports, attendance records, assessment results, and other training documentation.
• Monitor trainee performance and identify knowledge or performance gaps.
• Recommend and implement training improvements based on results and feedback.
• Collaborate with Operations and other stakeholders to align training with business needs.
• Support continuous improvement of training materials, methodologies and effectiveness.

Skills

Presentation

Facilitation

Communication

Stakeholder management

Education

College degree preferred

Two years of college considered

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Trainer | Retail Operations | Cebu City (Onsite)

We are looking for an experienced Trainer to join our Retail Operations team in Cebu City. The successful candidate will manage end-to-end training delivery, ensuring employees are equipped with the knowledge, skills, and confidence needed to succeed in the program.

Key Responsibilities

• Facilitate end-to-end training programs for employees supporting a retail operations account/client.
• Conduct new hire, process, product, and refresher training as required.
• Prepare and maintain training reports, attendance records, assessment results, and other training documentation.
• Monitor trainee performance and identify knowledge or performance gaps.
• Recommend and implement training improvements based on results, feedback, and operational requirements.
• Collaborate with Operations and other stakeholders to ensure training initiatives are aligned with business needs.
• Support continuous improvement of training materials, methodologies, and overall training effectiveness.

Qualifications

• At least 2 years of overall BPO experience
• At least 1 year of experience in training facilitation, preferably within a BPO or operations environment
• Strong presentation, facilitation, communication, and stakeholder management skills
• College graduate preferred/required. Candidates who have completed at least 2 years in college may also be considered, provided you have relevant training and BPO experience
• Experience supporting retail operations or retail accounts is an advantage
• Comfortable handling training reports, performance monitoring, and improvement initiatives
• Willing to work on a shifting schedule
• Willing to work onsite in Cebu City

Mandatory Skills: Training.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.