Training Manager

ProbeGroup Philippines Inc.; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

ProbeGroup Philippines Inc. is seeking an experienced Training Manager to lead our Learning & Development function. You’ll oversee end-to-end training, from needs assessment and program development to delivery and effectiveness evaluation.

Collaborate with Operations, Quality and other stakeholders to identify performance gaps and implement targeted learning interventions. You’ll coach and develop trainers to ensure consistent, high-quality training across campaigns, with onsite work in

Qualifications

• Bachelor's degree required.
• 1–2 years as Training Manager in BPO.
• Proven experience managing trainers and end-to-end training operations.
• Strong knowledge of training needs analysis, program development and effectiveness.

Responsibilities

• Lead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.
• Drive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives.
• Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions.
• Manage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.
• Lead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.
• Monitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.

Skills

Leadership

Training needs analysis

Program development

Stakeholder management

Facilitation

Communication

Education

Bachelor's degree

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We're looking for an experienced Training Manager to lead our Learning & Development function. If you're passionate about developing people, building high-performing training teams, and driving operational excellence through impactful learning initiatives, we'd love to meet you!

What You'll Do

• Lead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.
• Drive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives.
• Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions.
• Manage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.
• Lead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.
• Monitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.

What We're Looking For

• Bachelor's degree in any field.
• At least 1-2 years of experience as a Training Manager in the BPO industry.
• Proven experience managing trainers and end-to-end training operations.
• Strong knowledge of training needs analysis, program development, and training effectiveness.
• Strong leadership, communication, facilitation, and stakeholder management skills.
• Experience handling financial services or banking programs is an advantage.

Important Reminders

• Must be willing to work onsite in Global One, Eastwood, Quezon City.
• Must be flexible to work on weekends, holidays, and extended hours as business requires.
• Willingness to travel across sites and support different campaigns when necessary.

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.