Learning & Development Lead — BPO Training Operations

ProbeGroup Philippines Inc.; Philippines; Presencial; PHP 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

ProbeGroup Philippines Inc. is seeking an experienced Training Manager to lead our Learning & Development function. You’ll oversee end-to-end training, from needs assessment and program development to delivery and effectiveness evaluation.

Collaborate with Operations, Quality and other stakeholders to identify performance gaps and implement targeted learning interventions. You’ll coach and develop trainers to ensure consistent, high-quality training across campaigns, with onsite work in

Formación

• Bachelor's degree required.
• 1–2 years as Training Manager in BPO.
• Proven experience managing trainers and end-to-end training operations.
• Strong knowledge of training needs analysis, program development and effectiveness.

Responsabilidades

• Lead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.
• Drive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives.
• Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions.
• Manage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.
• Lead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.
• Monitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.

Conocimientos

Leadership

Training needs analysis

Program development

Stakeholder management

Facilitation

Communication

Educación

Bachelor's degree

Descripción del empleo

ProbeGroup Philippines Inc. is seeking an experienced Training Manager to lead our Learning & Development function. You’ll oversee end-to-end training, from needs assessment and program development to delivery and effectiveness evaluation.

Collaborate with Operations, Quality and other stakeholders to identify performance gaps and implement targeted learning interventions. You’ll coach and develop trainers to ensure consistent, high-quality training across campaigns, with onsite work in