Training & Knowledge Management Lead - Associate Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sutherland in the Philippines is seeking an Associate Manager - Training to drive high-quality training programs across the organization. You will coordinate delivery with training leadership, operations and client teams to ensure service excellence and customer satisfaction.

You will monitor training effectiveness through data analysis, develop action plans, support onboarding, and mentor training staff under the Training Manager or Senior Leadership.

Qualifications

• Minimum of 3 years of BPO experience, including coordinating or supporting Sales Training initiatives.

Responsibilities

• Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards

Skills

Sales leadership

Training coordination

Communication

Team collaboration

Coaching

Tools

MS Office

Job description

Sutherland in the Philippines is seeking an Associate Manager - Training to drive high-quality training programs across the organization. You will coordinate delivery with training leadership, operations and client teams to ensure service excellence and customer satisfaction.

You will monitor training effectiveness through data analysis, develop action plans, support onboarding, and mentor training staff under the Training Manager or Senior Leadership.