Global Senior Training & Quality Leader

SSG; Mandaluyong; On-site; PHP 1,400,000 - 2,400,000; Full time

Job summary

Support Services Group in the Philippines seeks a Senior Training Manager to elevate team performance, drive quality, and lead training initiatives across operations.

You will design and implement quality management systems, run audits, and develop programs that boost client satisfaction and employee development. A proven track record in quality and training leadership, strong analytics, and mentoring talent are essential.

Qualifications

• Proven experience in quality management, training, or a related leadership role.
• Strong analytical skills with the ability to leverage data to drive decisions and improvements.
• Exceptional communication and leadership abilities, with a passion for developing and mentoring talent.
• Experience designing and delivering training programs, along with a deep understanding of quality assurance frameworks.

Responsibilities

• Design and implement robust quality management systems that drive exceptional service delivery.
• Develop and execute comprehensive training programs that empower employees to reach their full potential.
• Lead quality audits and evaluations, ensuring compliance with company standards and industry best practices.
• Collaborate with leadership to identify performance gaps and implement targeted training interventions.
• Analyze data to assess training effectiveness and make continuous improvements to enhance learning outcomes.
• Foster a culture of quality, accountability, and continuous improvement across the organization.

Skills

Quality management

Data-driven decisions

Leadership & mentoring

Training program design

Job description

Support Services Group in the Philippines seeks a Senior Training Manager to elevate team performance, drive quality, and lead training initiatives across operations.

You will design and implement quality management systems, run audits, and develop programs that boost client satisfaction and employee development. A proven track record in quality and training leadership, strong analytics, and mentoring talent are essential.