Sales Training & Knowledge Management Associate Manager

Sutherland; Mandaluyong; On-site; PHP 720,000 - 1,080,000; Full time

Job summary

Sutherland in Metro Manila seeks an Associate Manager - Training to drive the success of training and performance initiatives by coordinating and delivering high-quality programs. You will work closely with training leadership, operations, and support teams to ensure service excellence and customer satisfaction.

Your role focuses on onboarding, development, and day-to-day coordination of the training team under the Training Manager or Senior Leadership, with emphasis on sales training and

Qualifications

• Minimum of 3 years of BPO experience, including at least 1–2 years supporting or coordinating Sales Training and Development initiatives.
• At least 1 year of experience in a POC or Supervisor-level role.
• Strong sales leadership experience, with demonstrated ability to lead, motivate, and drive a sales team and deliver proven results.
• Solid understanding of training and learning principles and ability to translate sales performance gaps into effective training solutions.
• Proficient in MS Office applications: Excel, PowerPoint, Word, and Outlook.
• Strong written and verbal communication skills and ability to collaborate across teams.
• Professional demeanor with confidentiality and discretion; customer service orientation and team-first mindset.
• Exposure to coaching, mentoring, or supporting team development is a plus.

Responsibilities

• Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards.
• Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes.
• Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps.
• Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions.
• Participate in planning and deploying training initiatives that support operational goals and business needs.
• Support the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessary.
• Assist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholders.
• Help with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior Leadership.

Skills

BPO experience

Sales Training

Supervisory experience

Sales leadership

Training needs analysis

Communication

Cross-functional collaboration

Discretion

Customer service

Team orientation

Coaching

Tools

MS Office

Job description

Sutherland in Metro Manila seeks an Associate Manager - Training to drive the success of training and performance initiatives by coordinating and delivering high-quality programs. You will work closely with training leadership, operations, and support teams to ensure service excellence and customer satisfaction.

Your role focuses on onboarding, development, and day-to-day coordination of the training team under the Training Manager or Senior Leadership, with emphasis on sales training and