Travel Program Account Lead | Client & Ops Excellence

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sutherland in the Philippines seeks an Account Manager to lead a team, manage client relationships, and ensure operational excellence for a Travel program. You will drive performance, streamline processes, and deliver outstanding customer experiences.

Bachelor's degree preferred; 3+ years in operations and people management are required. Travel-program experience is a plus. Strong analytic, leadership, time management and communication skills are essential.

Qualifications

• Bachelor's degree preferred.
• 3+ years of operations and people management experience.
• Experience in travel program is a plus.
• Strong analytical and communication abilities.

Responsibilities

• Lead and manage a team, maintain client relationships, and ensure operational excellence for a Travel program.
• Analyze data and performance to identify trends and improvements.
• Develop strategies to achieve business goals and monitor service quality.
• Drive process improvements and efficiency initiatives.
• Support team development and performance targets.

Skills

Analytical skills

Leadership

Communication

Time management

Microsoft Office

Education

Bachelor's degree (preferred)

Job description

Sutherland in the Philippines seeks an Account Manager to lead a team, manage client relationships, and ensure operational excellence for a Travel program. You will drive performance, streamline processes, and deliver outstanding customer experiences.

Bachelor's degree preferred; 3+ years in operations and people management are required. Travel-program experience is a plus. Strong analytic, leadership, time management and communication skills are essential.