Tech Training & Onboarding Specialist

Sutherland; Morong; On-site; PHP 60,000 - 72,000; Full time

Job summary

Sutherland in Clark, Pampanga is seeking a Trainer to support a Tech account with multi-week onboarding and ongoing staff development. You will create training materials, deliver sessions, and coach learners to meet performance metrics.

Key responsibilities include creating and updating documents, maintaining client communication, and supervising nesting and OJT activities. A Bachelor’s degree and 2–3 years of trainer experience are required, with strong English skills and MS Office proficiency.

Qualifications

• Bachelor’s degree in any field (Education or Communication preferred).
• 2–3 years of work experience as a Trainer supporting a Tech account.
• Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
• Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.
• Amenable working onsite in Clark, Pampanga.

Responsibilities

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom).
• Supervise and coach learners in nesting & BQM type environments.
• Facilitate multi-hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Skills

Trainer experience

English communication

Education

Bachelor’s degree

Tools

MS Office

Job description

Sutherland in Clark, Pampanga is seeking a Trainer to support a Tech account with multi-week onboarding and ongoing staff development. You will create training materials, deliver sessions, and coach learners to meet performance metrics.

Key responsibilities include creating and updating documents, maintaining client communication, and supervising nesting and OJT activities. A Bachelor’s degree and 2–3 years of trainer experience are required, with strong English skills and MS Office proficiency.