Customer Experience Program Lead

Sutherland Global; Mawaque; On-site; PHP 446,400 - 669,600; Full time

Job summary

Sutherland Global in Pampanga, Philippines is seeking a Customer Experience Associate Manager to oversee the Customer Experience Team. Responsibilities include managing the team's activities, implementing continuous improvement frameworks, and enhancing performance through customer feedback analysis.

The ideal candidate will have at least 2 years of leadership experience, creativity, and exceptional project leadership skills. Strong written communication and data analysis abilities are essential for this role.

Qualifications

• At least 2 years leadership experience in a Quality team.
• Experience with customer experience or related fields.
• Ability to inspire others and influence without authority.

Responsibilities

• Manage overall activities of the Customer Experience Team.
• Implement Continuous Improvement Framework.
• Analyze customer feedback for performance improvement.

Skills

Leadership experience

Creativity

Project leadership skills

Data analysis

Written communication skills

Attention to detail

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Sutherland Global in Pampanga, Philippines is seeking a Customer Experience Associate Manager to oversee the Customer Experience Team. Responsibilities include managing the team's activities, implementing continuous improvement frameworks, and enhancing performance through customer feedback analysis.

The ideal candidate will have at least 2 years of leadership experience, creativity, and exceptional project leadership skills. Strong written communication and data analysis abilities are essential for this role.