Sr. Associate Manager - Training | Knowledge Management

Sutherland Global; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading BPO company in Mandaluyong is seeking a Sr. Associate Manager for training. This role involves supporting training programs and ensuring service excellence by collaborating with multiple teams. The ideal candidate will have at least 3 years of BPO experience, strong sales leadership skills, and proficiency in MS Office applications. You will assist in training program implementation and monitor training effectiveness, contributing to continuous improvement initiatives.

Qualifications

• Minimum of 3 years of BPO experience, including 1-2 years supporting Sales Training.
• Strong sales leadership with ability to motivate and drive a sales team.
• Proficient in MS Office applications: Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Support implementation of training programs for employees.
• Maintain communication with internal stakeholders on training updates.
• Monitor training effectiveness through data analysis and feedback.

Skills

Sales leadership

Training and development

Communication skills

Data analysis

Collaboration

Tools

MS Office applications

Job description

Company Description:

Sutherland is seeking an attentive and goal-oriented person to join us as aSr. Associate Manager fortraining. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

As aSr.Associate Manager -Training, you will support the success of training and performance initiatives by assisting in the coordination and delivery of high-quality training programs. Your role helps ensure service excellence and customer satisfaction by working closely with training leadership, operations, and support teams.

Key Responsibilities

• Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards
• Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes
• Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps
• Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions
• Participate in planning and deploying training initiatives that support operational goals and business needs
• Support the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessary
• Assist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholders
• Help with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior Leadership

Qualifications:

Minimum Qualifications

• Minimum of3 years of BPO experience, including at least1–2 years supporting or coordinating Sales Training and Development initiatives
• At least 1 year of experiencein aPOC or Supervisor-level role
• Strong sales leadership experience, with demonstrated ability to:
  • Lead, motivate, and drive a sales team
  • Deliverproven and measurable sales performance results
• Solid understanding of training and learning principles, including:
  • Ability to translate sales performance gaps and business needs into effective training and development solutions
• Proficient inMS Office applications: Excel, PowerPoint, Word, and Outlook
• Strongwritten and verbal communication skills
• Demonstrated ability tocollaborate and build effective working relationshipsacross teams and departments
• Professional demeanor with the ability tohandle sensitive information with confidentiality and discretion
• Strong sense of responsibility, adaptability,customer service orientation, and ateam-first mindset
• Exposure to or experience withcoaching, mentoring, or supporting team developmentis a plus

Additional Information:

Internal Qualifications:

• Tenure of at least 12 months on current position
• No DA for the past 6 months
• FY25 PDP score of 4 or 5
• With relevant experience especially in Sales