Training Implementation Specialist

Tap Growth ai; Bacolod; On-site; PHP 420,000 - 620,000; Full time

Job summary

Ubiquity is seeking a Training Implementation Officer to deliver high-quality training programs with empathy and expertise. You will develop content, conduct needs analyses, and lead Train-the-Trainer sessions to ensure successful program rollout.

You will coordinate with Learning Operations, maintain training documentation, and monitor delivery while providing feedback to improve effectiveness across multiple programs.

Qualifications

• Excellent verbal, written, presentation and interpersonal communication skills.
• Minimum 2 years of experience in training, implementation, or related CX support.
• Ability to engage both clients and internal managers.
• Experience in instructional design, curriculum development and facilitator-led delivery.
• Familiarity with LMS, virtual training platforms and classroom technologies.

Responsibilities

• Develop and deliver training content including modules, e-learning, job aids, and resources.
• Review training docs such as storyboards and user guides.
• Conduct TNA through surveys to identify gaps.
• Facilitate TTT sessions and related training activities.
• Evaluate training effectiveness and propose improvements.
• Lead planning and execution of training activities and certification.
• Coordinate with Learning Operations to schedule and support trainings.
• Maintain and update the training Masterfile and knowledge repositories.
• Communicate progress and escalate risks as needed.

Skills

Verbal communication

Written communication

Presentation skills

Interpersonal skills

Training experience

Instructional design

Curriculum development

Facilitator-led training

LMS familiarity

Google Workspace

Articulate 360/Rise/Storyline

Project coordination

Public speaking

Knowledge management

Education

Experience in training/implementation

Tools

LMS

Microsoft Teams

Zoom

PowerPoint

Word/Excel

Articulate 360

Rise

Storyline

Job description

Ubiquity is seeking a Training Implementation Officer to deliver high-quality training programs with empathy and expertise. You will develop content, conduct needs analyses, and lead Train-the-Trainer sessions to ensure successful program rollout.

You will coordinate with Learning Operations, maintain training documentation, and monitor delivery while providing feedback to improve effectiveness across multiple programs.