Training Implementation Officer

Tap Growth ai; Bacolod; On-site; PHP 420,000 - 620,000; Full time

Job summary

Ubiquity is seeking a Training Implementation Officer to deliver high-quality training programs with empathy and expertise. You will develop content, conduct needs analyses, and lead Train-the-Trainer sessions to ensure successful program rollout.

You will coordinate with Learning Operations, maintain training documentation, and monitor delivery while providing feedback to improve effectiveness across multiple programs.

Qualifications

• Excellent verbal, written, presentation and interpersonal communication skills.
• Minimum 2 years of experience in training, implementation, or related CX support.
• Ability to engage both clients and internal managers.
• Experience in instructional design, curriculum development and facilitator-led delivery.
• Familiarity with LMS, virtual training platforms and classroom technologies.

Responsibilities

• Develop and deliver training content including modules, e-learning, job aids, and resources.
• Review training docs such as storyboards and user guides.
• Conduct TNA through surveys to identify gaps.
• Facilitate TTT sessions and related training activities.
• Evaluate training effectiveness and propose improvements.
• Lead planning and execution of training activities and certification.
• Coordinate with Learning Operations to schedule and support trainings.
• Maintain and update the training Masterfile and knowledge repositories.
• Communicate progress and escalate risks as needed.

Skills

Verbal communication

Written communication

Presentation skills

Interpersonal skills

Training experience

Instructional design

Curriculum development

Facilitator-led training

LMS familiarity

Google Workspace

Articulate 360/Rise/Storyline

Project coordination

Public speaking

Knowledge management

Education

Experience in training/implementation

Tools

LMS

Microsoft Teams

Zoom

PowerPoint

Word/Excel

Articulate 360

Rise

Storyline

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it is the foundation of who we are and what we do. As a Training Implementation Officer, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

Partnership Development and Coordination

• Cultivate and maintain effective relationships with internal and external stakeholders during program implementation
• Participate in weekly internal and client meetings from kick-off until the program is transitioned to operations

Training Development and Delivery

• Collaborate with the content development team to develop training content, including modules, presentations, e-learning materials, job aids, and supplemental resources
• Review and contribute to training documentation such as storyboards and user guides
• Conduct Training Needs Analysis (TNA) through surveys and assessments to identify process and training gaps, if applicable
• Facilitate Train-the-Trainer (TTT) sessions, process training, soft skills workshops, and supplemental learning sessions as required by business needs
• Evaluate training effectiveness through assessments, observations, and participant feedback, recommending improvements where necessary

Program Execution and Support

• Lead and facilitate the planning and execution of Train-the-Trainer (TTT), certification, calibration, and supplemental training activities
• Partner with Learning Operations and stakeholders to schedule, monitor, and support the successful delivery of TTTs and supplemental training initiatives
• Manage the training Masterfile, ensuring all data and tabs are updated accurately
• Facilitate curriculum revamps and content updates following the nesting period, where applicable

Program Monitoring and Communication

• Track and communicate all "parked questions" to clients for timely resolution
• Observe training delivery during implementation and provide feedback to trainers and/or team leaders through the appropriate leadership channels
• Send IT tool summary reports for any issues encountered and coordinate User Access Testing with IT PMO and support staff

Documentation and Knowledge Management

• Maintain and update program knowledge repositories, including Wiki pages, knowledge base articles, process documentation, and training references
• Prepare and send post-training reports such as RUN (Reminders, Updates, and New Process) Inputs
• Participate in case study discussions alongside Training, Operations, and Quality teams

Program Handoff and Extended Support

• Lead the transition of training ownership to Learning Operations on the 30th day of production, with implementation support extending up to 60 days based on business or client requirements
• Officers may support up to three new programs simultaneously, unless assigned to a dedicated program with 50+ headcount

Risk Management

• Monitor, document, and escalated any red flags or potential risks to the supervisor for immediate resolution

What We're Looking For:

• Excellent verbal, written, presentation, and interpersonal communication skills
• At least 2 years of working experience in training, implementation, or a related field supporting Customer Experience (CX)
• Proven ability to navigate conversations with both clients and internal managers
• Demonstrated experience in instructional design, curriculum development, and facilitator-led training delivery
• Familiarity with Learning Management Systems (LMS), virtual training platforms, and classroom technologies (e.g., Microsoft Teams, Zoom, projectors, audio-visual equipment)
• Proficient in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office (PowerPoint, Word, Excel, Outlook); experience with Articulate 360, Rise, Storyline, or similar multimedia tools is a plus
• Strong presentation and public speaking skills; ability to engage diverse audiences
• Strong research, instructional design, and technical writing skills with experience developing training materials, documentation, and knowledge resources
• Excellent project coordination, planning, and organizational skills with the ability to manage multiple implementation workstreams simultaneously
• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision in a fast-paced environment

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.