Senior Training Director – BPO/Call Center (Night Shifts)

Wonders Corporation; Pasig; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading training organization in Metro Manila is seeking an experienced Training Director to oversee the training programs for new hires and existing staff. The ideal candidate will have over 10 years of experience in the BPO or Call Center industry and a strong background in teaching and coaching. Responsibilities include training new agents, managing training supervisors, and analyzing performance to implement improvements. The position requires a willingness to work in Ortigas, Pasig City, including night and weekend shifts.

Qualifications

• Minimum of 10 years training experience in BPO or Call Center industry.
• At least 5 years of experience as Training Director.
• Willing to work in Ortigas, Pasig City, amenable to night shifts.

Responsibilities

• Responsible for training new agents.
• Oversee training programs for new hires and employees.
• Manage the performance of direct reports including Training supervisor.
• Analyze performance results and implement improvements.
• Plan for upcoming organizational needs.

Skills

Quick learner

Enthusiasm for business

Coaching skills

Performance analysis

Team motivation

Strong work ethic

Education

College Degree or equivalent work experience

Coursework in teaching or education

Job description

A leading training organization in Metro Manila is seeking an experienced Training Director to oversee the training programs for new hires and existing staff. The ideal candidate will have over 10 years of experience in the BPO or Call Center industry and a strong background in teaching and coaching. Responsibilities include training new agents, managing training supervisors, and analyzing performance to implement improvements. The position requires a willingness to work in Ortigas, Pasig City, including night and weekend shifts.