Training & Development Team Lead: Elevate Trainer Performance

Clark Development Corporation; Angeles; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO; dependent after 2 years

Free meals

Free shuttle services

Recreational facility

Promotions and salary increases

Job summary

Swak BPO Corp. is seeking a Training & Development Team Lead to oversee trainer performance and training operations at Clark Freeport Zone, Angeles City, Pampanga.

The role focuses on coaching, mentoring, and driving team performance while maintaining high training standards. You will work with the Training Manager to ensure trainees are fully prepared for deployment to the production floor, coordinate schedules, audits, and reports, and lead crucial training initiatives to improve overall

Qualifications

• Proven experience in Training, Learning & Development, Coaching or any related leadership role.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across departments and drive results.

Responsibilities

• Assist trainers by answering questions and providing support when needed
• Enforce the company's code of conduct
• Ensure trainees are ready to be deployed to the production floor
• Maintain a professional appearance and demeanor
• Assist with special projects as required
• Perform monthly classroom & job aid audits
• Have coaching meetings with trainers
• Lead team huddles
• Coordinate with Training Manager to ensure classes run smoothly and trainers have proper training
• Train new trainers in conjunction with other Team Leads
• Coordinate with Instructional Design Team to develop and test new courses
• Create and implement performance development plans for trainers

Skills

Leadership

Coaching

Training delivery

Verbal and written communication

Team motivation

Tools

Microsoft Office

Job description

Swak BPO Corp. is seeking a Training & Development Team Lead to oversee trainer performance and training operations at Clark Freeport Zone, Angeles City, Pampanga.

The role focuses on coaching, mentoring, and driving team performance while maintaining high training standards. You will work with the Training Manager to ensure trainees are fully prepared for deployment to the production floor, coordinate schedules, audits, and reports, and lead crucial training initiatives to improve overall