Senior Training & Development Team Lead

Angeles City, Pampanga, Philippines; Angeles; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

HMO

One dependent free after 2 years

Free meals

Free shuttle services

Recreational facility

Career growth opportunities

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, Philippines, is hiring a Training & Development Team Lead to guide trainer performance and operations.

This on-site role involves coaching, coordinating classes, and aligning with the Training Manager to ensure readiness for deployment to the production floor. The ideal candidate will lead training teams, manage schedules, and drive continuous improvement while upholding high standards.

Qualifications

• Proven experience in Training, Learning & Development, Coaching or any related leadership role.
• Strong leadership with the ability to coach, mentor, and motivate others.
• Excellent verbal and written communication skills.
• Experience facilitating training sessions and managing classroom environments.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and other learning or training-related platforms.

Responsibilities

• Assist trainers by answering questions and providing support when needed.
• Enforce the company's code of conduct and ensure trainees readiness for deployment.
• Coordinate with Training Manager to ensure classes run smoothly and trainer performance.
• Lead team huddles and hold weekly one-on-ones with Trainers.
• Coordinate schedules and RDOTS; train new trainers with other Team Leads.
• Develop and implement performance development plans for trainers.

Skills

Leadership

Coaching

Communication

Organizational skills

Cross-department collaboration

MS Office

Training facilitation

Tools

Learning platforms

Job description

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, Philippines, is hiring a Training & Development Team Lead to guide trainer performance and operations.

This on-site role involves coaching, coordinating classes, and aligning with the Training Manager to ensure readiness for deployment to the production floor. The ideal candidate will lead training teams, manage schedules, and drive continuous improvement while upholding high standards.