Training & Development Supervisor

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 500,000 - 900,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Training Manager to plan, organize, and oversee training classes from needs analysis to evaluation of effectiveness.

You will ensure programs meet trainee needs and align with client requirements, while coordinating logistics, schedules, and resources. The role involves supervising staff performance, delivering programs, and developing long-term training strategies.

Qualifications

• Bachelor's/College Degree in Education, Communications, Psychology, Behavioral Science, HR Management.
• At least 2 years working experience, 1 year of which in a line trainer capacity preferably in the call center industry.

Responsibilities

• Monitors training progress of ongoing classes and OJTs to ensure timely activities and manages logistics, manpower and schedules.
• Oversees training department activities delivering programs responsive to individual, operational and client needs.
• Receives training needs from client and directs implementation of necessary training programs.
• Monitors progress to ensure activities are on time and manages logistics for billable hours.
• Develops long-term training strategy including ongoing needs assessment and feedback.
• Attends calibration meetings with client, training and quality departments.
• Updates and sends training reports to client covering progress and evaluation results.
• Attends emergency meetings for immediate issue resolution.
• Identifies departmental and companywide training needs; plans/address these needs.
• Evaluates staff performance and discusses ratings with employees.
• Conducts weekly staff meetings to discuss issues and client updates.
• Develops training modules for specialized requirements; gathers materials.
• Implements action plans to address performance gaps; applies corrective action as needed.
• Enforces discipline, documents infractions, and submits IR forms to HRD.
• Conducts training classes as necessary.
• Performs other duties as assigned.

Education

Bachelor's / College Degree in Education, Communications, Psychology, Behavioral Science, HR Management

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Training Manager to plan, organize, and oversee training classes from needs analysis to evaluation of effectiveness.

You will ensure programs meet trainee needs and align with client requirements, while coordinating logistics, schedules, and resources. The role involves supervising staff performance, delivering programs, and developing long-term training strategies.