Customer Training Lead - Onboarding & Performance
VXI
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Job summary
VXI in Angeles City, Pampanga (Philippines) is seeking a Training Supervisor to lead onboarding, product, process, and skills training for customer service representatives. You will oversee trainer performance, evaluate training effectiveness, and partner with operations to improve employee performance and achieve business objectives.
The role focuses on driving training impact, coordinating with cross-functional teams, and fostering a culture of continuous development and high service quality.
Job description
VXI in Angeles City, Pampanga (Philippines) is seeking a Training Supervisor to lead onboarding, product, process, and skills training for customer service representatives. You will oversee trainer performance, evaluate training effectiveness, and partner with operations to improve employee performance and achieve business objectives.
The role focuses on driving training impact, coordinating with cross-functional teams, and fostering a culture of continuous development and high service quality.
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