Retail Trainer

Sunnies; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Job summary

A retail company in Metro Manila is seeking a Retail Trainer to educate sales staff through coaching and interactive training. The role involves developing presentations, managing training programs, and ensuring brand representation. The ideal candidate holds a relevant degree and has strong presentation skills with some experience in Training & Development. Join us to enhance our team's sales capabilities and customer service excellence.

Qualifications

• Candidate must possess a Bachelor's/College Degree in a related field.
• Must have exceptional presentation and communication skills.
• Preferably 1-4 years of experience in Training & Development.
• Ability to work in a fast-paced environment.

Responsibilities

• Facilitate training for all newly hired staff.
• Develop assessments to improve sales and customer experience.
• Create and update FAQs for organizational knowledge.
• Conduct follow-up studies to evaluate training effectiveness.
• Perform coaching for newly hired staff.
• Monitor performance of newly trained staff.
• Conduct upskill training as needed.

Skills

Presentation skills

Communication skills

Coaching

Teamwork

Education

Bachelor's/College Degree in Human Resource Management, Business Studies/Administration/Management or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

The Retail Trainer will educate sales staff through coaching, seminars & interactive activities. He/She will be teaching presentation & persuasion techniques to new hires, simulating sales scenarios & preparing training programs that cover knowledge gaps. The role requires visiting regional retail stores to work closely with sales staff on a regular basis.

Ultimately, The Retail Trainer will make sure our teams develop their sales skills & product knowledge, provide excellent customer service & represent our brand in the best possible way.

JOB RESPONSIBILITIES

• Manage the learning function by facilitating training for all newly hired staff
• Develop assessments to create skills development, increase Sales and improve Customer Experience
• Manage organizational knowledge by creating and updating the FAQs, facilitate rollouts in the stores when needed
• Conduct follow up studies of all completed training to evaluate and measure results; modification of training materials or program if needed
• Perform coaching to all newly hired staff; ensure that all trainees are aware of their opportunities and help draw out action plans
• Exemplify the desire company culture and philosophies of the organization
• Work effectively as a team member with other members of the management
• Monitor the 30-60-90 day performance of all newly trained staff; share performance review and observations to Operations
• Conduct upskill training to address opportunities

JOB QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent.
• Must have exceptional presentation and communication skills. Must be able to present to a small or big audience.
• Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
• Proficient in MS Office applications (Word, Excel, PowerPoint)
• Ability to work in a fast-paced environment