Retail Training Manager

Ace Hardware Phils., Inc. - Batangas; Camarines Sur; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

HMO

Employee Discount

Retirement Plan

Various Leave Policies

Job summary

A leading hardware retail company is seeking an experienced Retail Operations Coach in Camarines Sur, Philippines. The successful candidate will deliver in-store coaching, track sales metrics, and engage in talent development activities. A minimum of 5 years of experience in a retail leadership role is required, along with a strong customer service and sales background. Employee benefits include health insurance and various leave policies.

Qualifications

• Minimum of 5 years of experience in retail operations, preferably in a store-based leadership role.
• Proven track record in customer service, sales performance, and team coaching.
• Strong working knowledge of hardware and home improvement projects is a plus.

Responsibilities

• Deliver in-store coaching sessions on product knowledge and customer service.
• Track improvement in sales KPIs and submit monthly dashboards.
• Partner with Store Heads to address team capability gaps.

Skills

Customer service

Sales performance

Team coaching

Retail operations

Tools

POS systems

Inventory tracking

Sales analytics

Job description

Job Description

• Deliver in-store coaching sessions on product knowledge, customer service (GREET), and selling techniques.
• Conduct staff learning huddles, quizzes, and observation-based coaching.
• Track improvement in sales KPIs: ATV, ATU, conversion, and mystery shopper scores.
• Submit monthly dashboards and success stories per store rotation.
• Partner with Store Heads and Area Managers to address store team capability gaps.
• Rotate across assigned stores monthly.
• Contribute to talent development by identifying high-potential store team members.
• Participate in regular syncs with the Training Team to share learnings.

Qualifications

• Minimum of 5 years of experience in retail operations, preferably in a store-based leadership role (ex., Store Head, Sales Coach)
• Proven track record in customer service, sales performance, and team coaching
• Hands-on experience with retail systems such as POS, inventory tracking, and sales analytics
• Strong working knowledge of hardware, tools, building materials, and home improvement projects is a plus
• Prior experience delivering on-the-floor coaching or training is highly preferred

Training and Coaching

• Training and Coaching Communication Skills
• Participate in regular syncs with the Training Team to share learnings.

Employee Benefits

• HMO
• Employee Discount, Retirement Plan
• Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Working Location

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