Trainer : UK Financial Customer Service

Recruitify_HR; Quezon City; On-site; PHP 391,000 - 725,000; Full time

Job summary

A leading recruitment firm is seeking a Training Specialist to develop and deliver training programs for financial customer service representatives. The ideal candidate will have 3-5 years of experience in training or customer service, alongside a strong understanding of banking and financial services. This role involves evaluating training needs, providing coaching, and ensuring compliance with industry standards. Candidates with a background in BPO and call center environments are encouraged to apply.

Qualifications

• 3-5 years of experience in training or relevant customer service roles.
• Experience in BPO and call center environments.
• Strong understanding of banking and financial services
• Experience in BPO and call center environments
• Excellent communication and interpersonal skills
• Ability to motivate and inspire team members

Responsibilities

• Develop and deliver training programs for financial customer service representatives.
• Evaluate training needs through ongoing research and feedback.
• Provide coaching and support to enhance team performance.
• Monitor and assess effectiveness of training programs.
• Ensure compliance with industry standards.

Skills

Strong understanding of banking and financial services

Excellent communication and interpersonal skills

Ability to motivate and inspire team members

Education

Bachelors degree in a relevant field

Job description

Description

• Develop and deliver training programs for financial customer service representatives.
• Evaluate training needs through ongoing research and feedback from team members.
• Provide coaching and support to enhance team performance and customer service skills.
• Monitor and assess the effectiveness of training programs and make adjustments as necessary.
• Ensure compliance with industry standards and regulations in all training materials.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 35 years of experience in training or relevant customer service roles.
• Skills and Competencies: Strong understanding of banking and financial services.
• Skills and Competencies: Experience in BPO and call center environments.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Qualities and Traits: Ability to motivate and inspire team members.

send cv to ****

Pre-screening Notes

How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

Do you have basic understanding of training methodologies applied on virtual and F2F instructor-led classes?

• Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

Do you have exposure to US or UK banking Industry?

How much is your last drawn salary?

How much is your salary expectation?

Are you amenable to work onsite in QC with a Shifting schedules?