Trainer | Collections

Aitomic Jobs; Mabalacat; Hybride; PHP 420 000 - 540 000; Plein temps

Résumé du poste

Sutherland in Clark, Pampanga, is seeking a Trainer | Collections to develop and deliver training materials, facilitate multi-week new hire training, and coach staff to meet performance metrics. On-site role starting 2026-09-09.

Ideal candidates have 2–3 years in collections as agents and 1–2 years as trainers, a bachelor's degree, and strong English communication. Proficiency in MS Office is essential; willingness to work shifts.

Qualifications

• 2–3 years collections agent experience in a contact center.
• 1–2 years as a collections trainer.
• Bachelor’s degree in any field (education or communication preferred) not required.
• Strong English verbal and written communication skills.

Responsabilités

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports and maintain communications with clients and team members.
• Facilitate multi-week transmission & blended type new hire training & nesting.
• Supervise and coach learners in nesting & BQM type environments; provide feedback.
• Coach trainees to meet performance metrics and support on-the-job training as needed.

Connaissances

Collections experience

Training delivery

English proficiency

MS Office proficiency

Formation

Bachelor’s degree

Outils

MS Office Suite

Description du poste

Short Summary

Trainer | Collections with Sutherland. At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. If you are a…

Key Details

• Position / opportunity: Trainer | Collections
• Organization: Sutherland
• Country / coverage: Philippines
• Location: Clark, PAMPANGA, Philippines
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-09
• Application deadline: Not specified

Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. If you are a Trainer looking for a global career, do not miss this opportunity! You are expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge Fill out accurate reports Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations Facilitate all aspects of a multi-week transmission & blended type new hire training & nesting Facilitate all aspects of floor-training and BQM Training for the program Responsible for self-skilling & certification during periods of un-activity (classroom) Supervise and coach learners in nesting & BQM type environments Facilitate multi-hour product, behavioral or tool change type learning experiences Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; Coach and give feedback to trainees to help them fulfill performance metrics Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Our most successful candidates will have: 2-3 years collections agent and 1-2 years collections trainer in a contact center setting. Earned a Bachelor’s degree in any field (Major in Education or Communication preferred) not required. Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in a shifting or graveyard schedule All your information will be kept confidential according to EEO guidelines.

Responsibilities

• At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding.
• Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
• If you are a Trainer looking for a global career, do not miss this opportunity!
• You are expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge Fill out accurate reports Establish and maintain communication with clients and/or team members; understand needs…
• Earned a Bachelor’s degree in any field (Major in Education or Communication preferred) not required.
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in a…

Requirements / Eligibility

• are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
• If you are a Trainer looking for a global career, do not miss this opportunity!
• You are expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge Fill out accurate reports Establish and maintain communication with clients and/or team members; understand needs…
• Earned a Bachelor’s degree in any field (Major in Education or Communication preferred) not required.