Learning & Development Specialist (Trainer)

Sutherland; Palayan; Sur place; PHP 480 000 - 720 000; Plein temps

Résumé du poste

Sutherland is seeking a Learning & Development Specialist to design and deliver training programs that empower employees to perform at their best. You will run new-hire classes, transition and nesting activities, in virtual and classroom environments.

You’ll coach learners, track progress, and produce reports while partnering with Operations to identify training needs and implement targeted solutions. Strong English communication, coaching, stakeholder management, and MS Office proficiency are

Qualifications

• Bachelor's Degree in any field (Education, Communication, Psychology, or related disciplines preferred).
• At least 2–3 years of experience in Training, Learning & Development, or Corporate Facilitation.
• Strong experience facilitating classroom, virtual, and blended learning environments.
• Excellent verbal and written English communication skills.
• Strong coaching, mentoring, and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Strong analytical and problem-solving capabilities with a focus on performance improvement.
• Willing to work in shifting schedules, including graveyard shifts when required.

Responsabilités

• Design, develop, update, and facilitate training programs that equip employees with the knowledge, skills, and tools needed for success.
• Lead engaging new-hire training classes, transition programs, and nesting activities in both virtual and classroom environments.
• Deliver product, process, system, behavioral, and soft-skills training sessions.
• Monitor learner progress and provide coaching, feedback, and development plans to drive performance improvement.
• Facilitate floor support, nesting, and ongoing learning interventions to ensure operational readiness.
• Partner with Operations leaders and stakeholders to identify training needs and implement targeted learning solutions.
• Evaluate training effectiveness through assessments, performance data, and learner feedback.
• Prepare and maintain accurate training reports, documentation, and learner performance records.
• Drive continuous improvement initiatives by identifying opportunities to enhance training content, delivery methods, and learning outcomes.
• Stay up to date with business processes, tools, and program requirements through ongoing learning and certification activities.

Connaissances

Coaching

Mentoring

Stakeholder management

English communication

Analytical thinking

Problem-solving

Public speaking

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Are you passionate about developing talent, facilitating engaging learning experiences, and helping individuals achieve their full potential?

Join Sutherland as a Learning & Development Specialist, where you'll play a pivotal role in shaping the success of our employees through impactful training programs, coaching, and performance development initiatives. If you thrive in a dynamic environment and enjoy empowering people to perform at their best, we'd love to hear from you.

What You’ll Do

As a Learning & Development Specialist, you will:

• Design, develop, update, and facilitate training programs that equip employees with the knowledge, skills, and tools needed for success.
• Lead engaging new-hire training classes, transition programs, and nesting activities in both virtual and classroom environments.
• Deliver product, process, system, behavioral, and soft-skills training sessions.
• Monitor learner progress and provide coaching, feedback, and development plans to drive performance improvement.
• Facilitate floor support, nesting, and ongoing learning interventions to ensure operational readiness.
• Partner with Operations leaders and stakeholders to identify training needs and implement targeted learning solutions.
• Evaluate training effectiveness through assessments, performance data, and learner feedback.
• Prepare and maintain accurate training reports, documentation, and learner performance records.
• Drive continuous improvement initiatives by identifying opportunities to enhance training content, delivery methods, and learning outcomes.
• Stay up to date with business processes, tools, and program requirements through ongoing learning and certification activities.

What We’re Looking For

Required Qualifications

• Bachelor's Degree in any field (Education, Communication, Psychology, or related disciplines preferred).
• At least 2–3 years of experience in Training, Learning & Development, or Corporate Facilitation.
• Strong experience facilitating classroom, virtual, and blended learning environments.
• Excellent verbal and written English communication skills.
• Strong coaching, mentoring, and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Strong analytical and problem-solving capabilities with a focus on performance improvement.
• Willing to work in shifting schedules, including graveyard shifts when required.

Preferred Qualifications

• Experience in the BPO, customer service, or contact center industry.
• Background in instructional design, curriculum development, or learning management systems.
• Experience handling new hire training, nesting, and performance coaching initiatives.

Why Join Sutherland?

Make a meaningful impact by developing future leaders and high-performing teams

Be part of a global organization known for innovation and people-first culture

Gain exposure to diverse learning programs and career development opportunities

Work with passionate professionals dedicated to continuous learning and excellence

Grow your career in Learning & Development with opportunities for advancement