Mobility Training Specialist – BPO (Performance Bonus)

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

A leading training and development firm in Metro Manila is seeking a Mobility Account Trainer. This role involves developing and delivering training programs for team members handling mobility accounts. Candidates should be graduates of Computer Engineering or Information Technology with at least 1 year of BPO training experience. The position offers a performance bonus and government mandated benefits, ensuring a rewarding work environment.

Qualifications

• Must be a college graduate of Computer Engineering, Information Technology, or related technical course.
• At least 1 year of experience as a Trainer in the BPO industry.
• Experience in conducting product-specific training and/or upskilling programs.

Responsibilities

• Develop and implement comprehensive training modules for mobility account team members.
• Conduct training sessions for new hires and existing employees.
• Evaluate the effectiveness of training programs through assessments.

Skills

Training development

Technical training

Feedback provision

Team collaboration

Education

College graduate in Computer Engineering or Information Technology

Job description

The Mobility Account Trainer is responsible for developing and delivering training programs for team members handling mobility-related accounts. The role ensures that agents are well-equipped with the necessary knowledge and skills to perform their tasks effectively and consistently meet performance standards.

Job Responsibilities:

• Develop, design, and implement comprehensive training modules for mobility account team members.
• Conduct training sessions for new hires and existing employees, covering both technical and process-related topics.
• Evaluate the effectiveness of training programs through assessments, observations, and feedback.
• Provide constructive feedback and ongoing support to trainees to enhance their performance.
• Collaborate with team leads and management to identify training needs and update training content as required.
• Maintain training documentation and records of employee progress.
• Ensure that all training programs align with company standards and client requirements.

Job Qualifications:

• Must be a college graduate of Computer Engineering, Information Technology, or any related technical course.
• At least 1 year of experience as a Trainer in the BPO industry.
• Experience in conducting product-specific training and/or upskilling programs.
• Experience in conducting Training Needs Analysis (TNA) is a plus.
• Experience handling blended accounts (voice and non-voice) is preferred.

Job Location: Pasig (Onsite)