Team Leader – Operations (WFO, Cebu)

Fusion BPO Services Ltd; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

A leading BPO organization in Cebu is looking for a Team Leader – Operations. This role involves managing team performance, ensuring productivity, and delivering quality customer service. Candidates should possess strong leadership and communication skills, with prior experience in a supervisory role. This position is perfect for those seeking stability and growth in a structured work-from-office environment.

Qualifications

• Prior experience as a team leader or supervisor in operations or customer service.
• Ability to manage performance metrics and timelines.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Manage daily activities of the operations team.
• Motivate team members to achieve goals.
• Conduct training sessions for team performance improvement.
• Delegate tasks based on capacity and priorities.
• Conduct training sessions to improve team performance and readiness.
• Produce monthly and quarterly performance reports for stakeholders.
• Maintain a professional and positive work environment.

Skills

People management

Coaching skills

Delegation skills

Communication skills

Organizational skills

Communication skills

Training

Reporting

Organizational skills

WFO Cebu experience

Education

Higher school or equivalent qualification

Job description

If you are searching for team leader jobs in Cebu or looking to step into operations leadership roles in Cebu, this opportunity is built for experienced professionals who want stability, responsibility, and growth in a structured work-from-office environment. Fusion CX is hiring a Team Leader – Operations to manage day-to-day team performance, drive productivity, and ensure consistent delivery across customer service operations in Cebu. This role is ideal for candidates exploring call center team leader jobs in Cebu, BPO leadership roles, or operations supervisor jobs in Cebu with clear accountability and measurable outcomes.

Job Description:

About the Role

As a Team Leader – Operations, you will be responsible for leading a team in a high-volume operations environment. You will manage daily workflows, monitor performance against targets, coach team members, and ensure timelines and quality standards are met consistently. This is a hands‑on leadership role suited for professionals with prior experience in contact center or operations team leadership.

Key Responsibilities

• Manage the day-to-day activities of the assigned operations team
• Motivate team members to achieve organizational and performance goals
• Develop and implement timelines to meet defined productivity and quality targets
• Delegate tasks effectively based on team capacity and operational priorities
• Conduct training sessions to enhance team performance and operational readiness
• Build team capability by improving confidence, product understanding, and communication skills
• Conduct monthly and quarterly performance reviews
• Contribute to operational growth through consistent team delivery
• Maintain a professional and positive work environment
• Develop execution strategies to help teams meet project and operational goals
• Define completion timelines and track progress to ensure schedules are met
• Communicate clear instructions, expectations, and updates to team members
• Manage daily operations flow and workload distribution
• Prepare and share performance and progress reports with stakeholders

Responsibilities may evolve based on business and operational requirements.

Job Requirements:

Education

• Higher school or equivalent qualification

Experience & Skills

• Prior experience as a team leader or in supervisory roles within operations or customer service
• Strong people management, coaching, and delegation skills
• Ability to manage performance metrics, timelines, and targets
• Clear verbal and written communication skills
• Experience handling training, reviews, and performance feedback
• Strong organizational and reporting capabilities
• Ability to work in a structured work-from-office role in Cebu

Work Mode

• Work From Office (WFO)
• Location: Cebu, Philippines

Why Join Fusion CX?

Fusion CX offers structured team leader jobs in Cebu where leadership impact is visible, and performance is valued. As a Team Leader, you will gain hands‑on leadership exposure, operational ownership, and long‑term career growth within a global CX organization focused on stability, accountability, and people development.