Customer Service Associate – Vehicle Logistics Support (WFO, Cebu)

Fusion BPO Services Ltd; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Job summary

A leading logistics support company is hiring a Customer Service Associate in Cebu City. This role involves providing phone-based assistance for vehicle transportation requests, managing customer inquiries about shipments, and coordinating with logistics partners. The ideal candidate should possess clear communication skills, attention to detail, and a completion of high school education. While prior customer service experience is beneficial, it is not mandatory. This is an office-based position offering predictable workflows and supportive leadership.

Qualifications

• High School Education completion is required.
• Clear communication and customer service skills are essential.
• Attention to detail and process adherence are crucial.
• Basic computer skills and system navigation.
• WFO in Cebu; prior call center experience is a plus.
• Attention to detail and process adherence.

Responsibilities

• Provide phone support regarding vehicle shipment requests.
• Assist with transporting vehicles and answer status inquiries.
• Document customer interactions and shipment details accurately.
• Communicate clearly to ensure accurate shipment requirements.
• Document interactions and updates in the system.
• Follow call-handling guidelines and quality standards.
• Coordinate with internal teams when escalation is required.
• Maintain professionalism and consistency across interactions.

Skills

Clear verbal communication skills

Professional phone etiquette

Ability to handle customer queries

Basic computer proficiency

Attention to detail

WFO Cebu

Education

Completion of High School Education

Job description

Overview

Fusion CX is hiring Customer Service Associates to support vehicle transportation requests, assisting customers, carriers, and logistics partners with end-to-end shipment coordination. This role is designed for candidates seeking call center jobs in Cebu with clear scope, stable operations, and practical customer-handling experience.

About the Role

As a Customer Service Associate, you will provide phone-based support for vehicle transportation requests, acting as a key coordination point between customers and logistics partners. Your role will focus on handling shipment-related inquiries, tracking requests from origin to destination, and ensuring accurate communication throughout the process.

Responsibilities

• Provide phone support to customers, logistics partners, and carriers regarding vehicle shipment requests


• Assist with requests for transporting vehicles from one location to another and return shipments


• Answer customer inquiries related to shipment status, timelines, and service processes


• Communicate clearly and professionally to ensure an accurate understanding of shipment requirements


• Document customer interactions, shipment details, and updates accurately in the system


• Follow defined processes, call-handling guidelines, and service quality standards


• Coordinate with internal teams when escalation or additional support is required


• Maintain professionalism, accuracy, and service consistency across all interactions

Qualifications

Education

• Completion of High School Education

Skills & Competencies

• Clear verbal communication skills and professional phone etiquette


• Ability to handle customer and logistics-related queries with accuracy


• Basic computer proficiency and system navigation skills


• Attention to detail and process adherence


• Willingness to work from office (WFO) in Cebu


• Previous customer service or call center experience is an advantage, but not mandatory

Work Mode

• Work From Office (WFO)


• Location: Cebu

Why Join Fusion CX?

Fusion CX offers customer service roles built on clarity, responsibility, and operational discipline. For candidates exploring Cebu jobs or hiring options that provide structure without chaos, this role delivers predictable workflows, supportive leadership, and practical learning exposure. Among call center jobs in Cebu, this position stands out for professionals who want hands-on experience in logistics coordination, stable work expectations, and the opportunity to build long-term customer service skills within a dependable operational environment.