Trainer (Healthcare Account)

Conduent; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

Conduent in the Philippines seeks an experienced trainer for the BPO sector to enhance coaching and knowledge transfer. The role requires English fluency, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Onsite work at Mall of Asia Complex, Pasay City, with shifting schedules and a focus on quality coaching. The candidate should have 2 years of BPO trainer experience, be proficient with MS Office, and capable of presenting information effectively to

Qualifications

• Requires 2 years of BPO experience as trainer or in a similar role.
• Excellent communication skills, both oral and written; fluent in English.
• Proficient in using MS Office and capable of presenting information clearly.
• Familiar with sourcing software and different applications used in recruiting.
• Able to multitask in a fast-paced environment and adapt to shifting schedules.
• Onsite work at Mall of Asia Complex, Pasay City.

Responsibilities

• Coaches and mentors staff to improve performance.
• Reviews work completion for accuracy and timeliness.
• Assigns jobs, tasks, and responsibilities.
• Monitors program and project workflow to meet deadlines.
• Understands client SLAs and coordinates calibration sessions.
• Prepares statistical reporting for senior leadership review.
• Supports performance reviews and disciplinary actions.
• Assists in interviewing candidates and talent development.
• Delivers training through demonstrations and discussions.
• Develops and maintains documentation standards for policies and procedures.

Skills

BPO experience

Communication skills

Multitasking

English fluency

Presentation skills

Shift work

Education

Some college (2nd year)

Tools

MS Office

Sourcing software

Job description

Job Requirements

• With 2 years of BPO experience as Trainer.
• Excellent communication skills (oral and written). Fluent in English.
• At least 2nd year College
• Proficient in using MS Office applications and excellent presentation skills.
• Familiarity with using different sourcing software and application.
• Ability to multi-task in a fast-paced environment
• Amenable to work onsite in Mall of Asia Complex, Pasay City.
• Amenable to work in a shifting schedules
• Can start ASAP

Job Track Description

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided or with a team.
• College or university degree required or equivalent work experience that provides exposure to fundamental theories and concepts.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Asks questions and checks for understanding.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Supports staff by providing coaching and mentoring.
• Reviews work completion for accuracy.
• Assigns jobs, tasks, and responsibilities.
• Monitors program and project workflow.
• Understands client SLA's and facilitates internal and external calibration sessions.
• Ensures daily work is completed.
• Prepares statistical reporting for senior leadership review.
• Supports performance reviews and disciplinary actions.
• Assists in interviewing candidates.
• Provides training for team members through demonstrations and discussions.
• Works to create a list of processes and sub-processes.
• Creates standards for documentation of policies, procedures, and defining records.
• Ensures adequacy checks on documents that have been created.
• Conducts process writing workshops for business operations.
• Establishes a process to identify, index, classify, codify, store, and retrieve documents.
• Maintains version controls for documents and records.
• Develops and implements improvement programs, initiatives, and processes.
• Conducts audits and reviews data/documentation.
• Performs other duties as assigned.
• Complies with all policies and standards.