Traffic Control Operator

Egis; Muntinlupa; On-site; PHP 360,000 - 540,000; Full time

Job summary

Egis is seeking a Traffic Control Operator to oversee daily records, incident reporting, and expressway operations from a control room. You will direct patrollers, monitor CCTV, and coordinate emergency responses to ensure safe traffic flow and building operations.

The role requires a Bachelor’s degree and 1–4 years in customer service or related communication roles, with strong attention to detail and calm under pressure. On-site position with 24/7 coverage.

Qualifications

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Others), Business Studies/Administration/Management.
• Experience in customer service, office-based work, or communication-based roles is preferred.

Responsibilities

• Prepare and ensure timely submission of daily, weekly, monthly, and annual Traffic Control Room reports.
• Coordinate and oversee all operational activities within the office and along the expressway.
• Direct Road Patrollers, Road Workers, Utility and Security Guards.
• Monitor and coordinate deployment of Toll Collectors based on traffic volume and requirements.
• Provide regular updates to Traffic Control Manager regarding events, incidents and expressway conditions.
• Document events, incidents and activities; handle inquiries on a 24/7 basis.
• Monitor expressway and building operations via cameras; ensure SOP compliance.

Skills

communication

interpersonal

computer skills

Education

Bachelor's degree in Engineering/Business

Job description

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Impact the Future.

Job Description

OVERVIEW

The Traffic Control Operator is responsible for maintaining of records, reporting and supervising the building and expressway operations.

SPECIFIC RESPONSIBILITIES

Primary Duties and Responsibilities

• Prepare and ensure the timely submission of daily, weekly, monthly, and annual Traffic Control Room reports.
• Coordinate and oversee all operational activities within the office and along the expressway.
• Direct Road Patrollers, Road Workers, Utility and Security Guards.
• Monitor and coordinate the deployment of Toll Collectors based on traffic volume and operational requirements.
• Provide regular updates to the Traffic Control Manager regarding ongoing events, incidents, and expressway conditions.
  

Task in the Traffic Control Room

• Document events, incidents, and operational activities within the office, toll plaza, and expressway.
• Handle local and external calls for inquiries and assistance on a 24/7 basis, including Emergency Call Box concerns.
• Monitor expressway and building operations through traffic and building security cameras.
• Ensure that all activities based on Standard Operating Procedures (SOP) are acceptable and approved by the operations.
• Operate communication equipment such as mobile phones, radios, and telephone.
• Daily monitoring of Endorsements, Event Management, Issue Logging Tool (ILT) data, Work Order Management (WOM) data and work activity progress.
• Generate and review email reports before submission to TRB, PAVI and Egis.
• Log all reported defects and equipment breakdown and coordinate with concerned departments for immediate action.
• Provide real-time updates and reports on possible KPI hits and incidents that may directly affect traffic flow and operations.
• Coordinate with Mates, Barangay, PNP, and other government and non- government agencies for incident responseand support as needed. Conduct immediate reporting and investigation of unusual incidents that may affect operations.
• Recommend and implement temporary solutions for minor operational concerns.
• Report events/incidents through SMS text blasts, including updates.
• Monitor the Fire and Detection Alarm System (FDAS).
• Operate Variable Message Sign (VMS) and Global Positioning System (GPS).
• Perform other duties as may be assigned.
  

Other non-traffic related duties

• Daily Traffic Targets report
• MCX Daily Report Template (Monthly)
• Potable and non-potable water consumption monitoring
• Fleet card and RFID card monitoring of Maintenance Truck & Patrol Vehicles
• Poltin Towing Truck RFID account management and fuel consumption monitoring
• Transmittal of daily cash collections and documentations
• Petty cash handling and monitoring
• Monitoring and maintaining MAV Recording Storage and documentations
• Checking and validation of daily apprehension for transmittal to LTO and summary of apprehensions.
  

Qualifications

EDUCATION LEVEL

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Others), Business Studies/Administration/Management

EXPERIENCE

• Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent, office-based work, or communication-based roles

SKILLS AND OTHER QUALIFICATIONS

• Must be capable to concentrate and think logically over long periods, able to respond quickly in emergency situations and manage emergency situations in a systematic and composed way, and confident with technology.
• Required Skill(s): communication, interpersonal, computer skills