System Administrator

Egis; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Egis is seeking an IT Support Specialist to provide first-level technical support for hardware, software, and network issues, and to help maintain servers and workstations in our Pasig office.

The role requires a Bachelor's degree in Information Technology or Computer Science and at least 3 years of experience, plus strong documentation, SQL basics, and the ability to learn new technologies quickly. You will work on site with shifting schedules as part of a global infrastructure team.

Qualifications

• Bachelor's degree in Information Technology, Computer science or related field.
• Minimum of 3-years work experience in the same capacity.
• Writing technical documentation.
• Basic SQL.
• Network configuration.
• Technical support.
• Ability to learn new technologies quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Monitor system performance and troubleshoot issues as needed.
• Assist in maintaining servers, workstations.
• Install, configure, and update software.
• Document IT processes, procedures, and troubleshooting steps.

Skills

Technical support

SQL

Network configuration

Documentation writing

Troubleshooting

Independent work

Teamwork

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.

Egis Projects Philippines Inc (EPPI) provide services to private sector entities involved in the business of building, operating or managing roadways, railways, and other transportation infrastructure projects.

EPPI has been appointed to design, develop, support and maintain a tolling system based on free flow, nonstop operating mode. This toll system shall have components located on various points (tolling points) of the toll roads- Roadside Equipment (which is subcontracted), and 2 pieces of centralized equipment cloud-based (Operation Back Office and Commercial Back office), being developed by EPPI’s Software Development Center (SDC) team. These mainly consist of web-based software (Customer Portal, Account Management Systems, Customer Relationship Management system, Back-office portal), microservices back ends (API) and mobile apps, managing more than 3 million end user accounts.

Job Description

Responsible for supporting and maintaining Software and Hardware, troubleshooting technical issues and assisting with system administration tasks.

Duties and responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Monitor system performance and troubleshoot issues as needed.
• Assist in maintaining servers, workstations.
• Install, configure, and update software.

Document IT processes, procedures, and troubleshooting steps.

Qualifications

• Bachelor's degree in Information Technology, Computer science or related field
• Minimum of 3-years work experience in the same capacity
• Writing technical documentation
• Basic SQL
• Network configuration
• Technical support
• Ability to learn new technologies quickly
• Ability to work independently and as part of a team

Additional Information

Work Location and Schedule

• Willing to work on a shifting schedule
• Willing to work on site