Trade & Working Capital Analyst, Client Services

Hammerjack Pty Ltd

Taguig

On-site

PHP 350,000 - 700,000

Full time

3 days ago

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Job summary

Hammerjack Pty Ltd in the Philippines is hiring a Trade and Working Capital Client Service Analyst. You will own cases end-to-end, coordinate with internal partners, and communicate clearly through resolution.

The role emphasizes learning trade and working capital solutions through structured training, diligent record-keeping, and helping manage the transaction lifecycle from start to finish. A foundation in banking or finance and strong customer-service skills will help you grow in a

Qualifications

Bachelor's degree or equivalent practical experience.
Strong written and verbal communication skills.
Demonstrated client-service mindset and professionalism in client interactions.
Attention to detail and ability to maintain accurate records and documentation.
Ability to follow defined procedures, controls, and escalation requirements.
Basic analytical and problem-solving skills to gather facts and identify issues.
Ability to organize work, manage multiple tasks, and meet deadlines.
Ability to collaborate effectively with teammates and internal partners.
Comfort learning new products, systems, and processes in a structured training environment.
Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

Respond to client inquiries using established procedures and service standards.
Own assigned cases from receipt through resolution, including timely client updates.
Investigate routine service requests by gathering facts, reviewing records, and identifying next steps.
Escalate complex, time-sensitive, or higher-risk matters to appropriate senior team members.
Coordinate with internal partners to complete required actions accurately and on time.
Support servicing activities across trade and working capital solutions throughout the transaction lifecycle.
Assist with operational events such as issuance, amendments, document handling, settlements, onboarding, and funding-cycle questions.
Maintain complete and accurate case records, including correspondence, supporting documents, actions taken, and resolution details.
Manage an assigned work queue using agreed prioritization and coverage expectations.
Follow information-handling requirements, operational controls, and escalation procedures, including referring unusual requests to the appropriate control team.