Trade & Working Capital Client Services Analyst

Fairygodboss; Taguig; On-site; PHP 420,000 - 620,000; Full time

Job summary

JPMorganChase is hiring for a Trade and working capital client service analyst in the Manila region. You will resolve client inquiries by owning cases end-to-end, coordinating with partners, and communicating clearly to resolution.

You’ll follow defined procedures, document actions, and escalate when needed while building foundational knowledge through training and coaching. You will learn trade and working capital solutions, support servicing activities across the transaction lifecycle, and

Qualifications

• Bachelor's degree or equivalent practical experience.
• Strong written and verbal communication skills.
• Demonstrated client-service mindset and professionalism in client interactions.
• Attention to detail and ability to maintain accurate records and documentation.
• Ability to follow defined procedures, controls, and escalation requirements.
• Basic analytical and problem-solving skills to gather facts and identify issues.
• Ability to organize work, manage multiple tasks, and meet deadlines.
• Ability to collaborate effectively with teammates and internal partners.
• Comfort learning new products, systems, and processes.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools.

Responsibilities

• Respond to client inquiries using established procedures and service standards.
• Own assigned cases from receipt through resolution, including timely client updates.
• Investigate routine service requests by gathering facts, reviewing records, and identifying next steps.
• Escalate complex, time-sensitive, or higher-risk matters to appropriate senior team members.
• Coordinate with internal partners to complete required actions accurately and on time.
• Support servicing activities across trade and working capital solutions throughout the transaction lifecycle.
• Assist with operational events such as issuance, amendments, document handling, settlements, onboarding, and funding-cycle questions.
• Maintain complete and accurate case records, including correspondence, supporting documents, actions taken, and resolution details.
• Manage an assigned work queue using agreed prioritization and coverage expectations.
• Follow information-handling requirements, operational controls, and escalation procedures, including referring unusual requests to the appropriate control team.

Skills

Communication skills

Client-service mindset

Attention to detail

Documentation

Time management

Collaboration

Learning mindset

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

JPMorganChase is hiring for a Trade and working capital client service analyst in the Manila region. You will resolve client inquiries by owning cases end-to-end, coordinating with partners, and communicating clearly to resolution.

You’ll follow defined procedures, document actions, and escalate when needed while building foundational knowledge through training and coaching. You will learn trade and working capital solutions, support servicing activities across the transaction lifecycle, and