Trade & Working Capital Client Services Analyst

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is hiring a Trade and working capital client service analyst to help clients resolve inquiries end-to-end, coordinating with partners and communicating clearly through resolution.

You’ll follow defined procedures and document actions, elevating higher-risk or complex items when needed, while building foundational knowledge through training and coaching. You will also handle case management, client communications, and collaboration with internal partners to ensure

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Strong written and verbal communication skills.
• Demonstrated client-service mindset and professionalism in client interactions.
• Attention to detail and ability to maintain accurate records and documentation.
• Ability to follow defined procedures, controls, and escalation requirements.
• Basic analytical and problem-solving skills to gather facts and identify issues.

Responsibilities

• Respond to client inquiries using established procedures and service standards.
• Own assigned cases from receipt through resolution, including timely client updates.
• Investigate routine service requests by gathering facts, reviewing records, and identifying next steps.
• Escalate complex, time-sensitive, or higher-risk matters to appropriate senior team members.
• Coordinate with internal partners to complete required actions accurately and on time.
• Support servicing activities across trade and working capital solutions throughout the transaction lifecycle.
• Assist with operational events such as issuance, amendments, document handling, settlements, onboarding, and funding-cycle questions.
• Maintain complete and accurate case records, including correspondence, supporting documents, actions taken, and resolution details.
• Manage an assigned work queue using agreed prioritization and coverage expectations.
• Follow information-handling requirements, operational controls, and escalation procedures, including referring unusual requests to the appropriate control team.

Skills

Client service mindset

Strong written and verbal comunicação

Attention to detail

Time management

Collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

JPMorgan Chase & Co. in Manila is hiring a Trade and working capital client service analyst to help clients resolve inquiries end-to-end, coordinating with partners and communicating clearly through resolution.

You’ll follow defined procedures and document actions, elevating higher-risk or complex items when needed, while building foundational knowledge through training and coaching. You will also handle case management, client communications, and collaboration with internal partners to ensure