Trade & Working Capital Client Services Analyst

JPMorganChase; Taguig; On-site; PHP 420,000 - 780,000; Full time

Job summary

JPMorganChase is recruiting a Trade and Working Capital Client Service Analyst in Metro Manila. You will resolve client inquiries end-to-end, coordinating with partners and maintaining clear communications through resolution.

You will follow defined procedures, document actions, and escalate higher-risk items when needed while building knowledge of trade and working capital solutions through structured training.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Strong written and verbal communication skills.
• Demonstrated client-service mindset and professionalism in client interactions.
• Attention to detail and ability to maintain accurate records and documentation.
• Ability to follow defined procedures, controls, and escalation requirements.
• Basic analytical and problem-solving skills to gather facts and identify issues.
• Ability to organize work, manage multiple tasks, and meet deadlines.
• Ability to collaborate effectively with teammates and internal partners.
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools.

Responsibilities

• Respond to client inquiries using established procedures and service standards
• Own assigned cases from receipt through resolution, including timely client updates
• Investigate routine service requests by gathering facts, reviewing records, and identifying next steps
• Escalate complex, time-sensitive, or higher-risk matters to appropriate senior team members
• Coordinate with internal partners to complete required actions accurately and on time
• Support servicing activities across trade and working capital solutions throughout the transaction lifecycle
• Assist with operational events such as issuance, amendments, document handling, settlements, onboarding, and funding-cycle questions
• Maintain complete and accurate case records, including correspondence, supporting documents, actions taken, and resolution details
• Manage an assigned work queue using agreed prioritization and coverage expectations
• Follow information-handling requirements, operational controls, and escalation procedures, including referring unusual requests to the appropriate control team

Skills

Strong written and verbal comunicação

Client-service mindset

Attention to detail

Procedures and escalation adherence

Analytical and problem-solving

Time management

Collaboration

Structured training adaptivity

Microsoft Word proficiency

Microsoft Excel proficiency

Microsoft Outlook proficiency

PowerPoint proficiency

AI-powered analytics awareness

Education

Bachelor’s degree or equivalent practical experience

Coursework or internship in banking, trade finance, finance, economics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

JPMorganChase is recruiting a Trade and Working Capital Client Service Analyst in Metro Manila. You will resolve client inquiries end-to-end, coordinating with partners and maintaining clear communications through resolution.

You will follow defined procedures, document actions, and escalate higher-risk items when needed while building knowledge of trade and working capital solutions through structured training.