Top Call Centers hiring for Customer Service Associate.

Recruitify_HR; Parañaque; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health & Wellness (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading call center is hiring for a Customer Service Associate in Metro Manila, Philippines. The successful candidate will provide exceptional support and resolve inquiries through different channels. Applicants should possess a diploma or equivalent experience, with 5 to 8 years in customer service. Strong communication and problem-solving skills are essential. This role offers various benefits, including performance bonuses and health insurance, fostering a supportive work environment.

Qualifications

• 5–8 years of experience in a customer service role.
• Ability to work well under pressure and handle difficult situations.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and tools.
• Ability to work well under pressure and handle difficult situations with poise.
• Strong problem-solving skills and the ability to think on your feet.

Responsibilities

• Provide exceptional customer service and support to clients.
• Resolve customer inquiries, complaints, and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve overall customer satisfaction and service processes.
• Assist in training new staff and providing guidance to junior associates.

Skills

Strong communication skills

Interpersonal skills

Proficient in customer service software

Problem-solving skills

Education

Diploma in a relevant field or equivalent experience

Tools

Customer service software

Job description

Overview

Top Call Centers hiring for Customer Service Associate.

Description

• Provide exceptional customer service and support to clients through various communication channels.
• Resolve customer inquiries, complaints, and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction and service processes.
• Assist in training new staff and providing guidance to junior associates.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 5–8 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and tools.
• Qualities and Traits: Ability to work well under pressure and handle difficult situations with poise.
• Responsibilities and Duties: Strong problem-solving skills and the ability to think on your feet.

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• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Benefits & Perks

Equity Incentive Plan, Performance Bonus, Incentives; Insurance Health & Wellness (HMO); Annual Company Trip, Free Meals, Sleeping Quarters

Notes

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